When you’re a Routeware customer, your success is at the heart of what we do — and our customer success team was built with supporting you and your goals at its very core.
When you join the Routeware community, your customer success manager (CSM) becomes your main point of contact. Anything our customers need, they can go to their assigned CSM, who connects them to the right resources. As a customer, your CSM becomes your voice within our organization.
The customer success team is also here to provide guidance through what we like to think of as the “customer journey,” which you embark upon the moment you begin using our tools.
So what can new customers expect when getting started?
Together, customers and CSMs set goals and expectations. We always work hard to get you onboarded as quickly as possible, meaning we want you to be supported and enabled to use your tools right away.
Once you are up and running, your CSM will share educational resources and host occasional check-ins to ensure you are getting the most out of your tools. Finally, you’ll continue to set goals together to help you tackle your operational and program challenges.
Our customer success team also provides many community building and training opportunities. You can look forward to educational webinars, where best practices are shared, as well as timely communications that feature product announcements and downloadable training and promotion resources, as well as success stories.
Our high customer satisfaction scores and low customer turnover rates speak for themselves. Once you’re partnered with us and working alongside your customer success manager, you will start to see for yourself!
Our Mission
The mission of Routeware’s customer success team is to proactively enable and empower our customers to get value and build knowledge around their tools. Rather than focus on problems, customer success informs your overall operational and program goals and puts the focus on how you can succeed. The team then sets you on that path through your personalized customer journey.
Why Customer Success?
As customers embedded our technology in their operations, they began to ask how Routeware could help them address more challenges. To fulfill these needs, we developed new capabilities, found innovative ways to apply technologies, and acquired some of the best solid waste software products in the market.
Through those acquisitions, our internal teams have scaled up as well, and as our customer base multiplied and continues to grow, so has the need for customer success.
As we head into 2023, our customer success team will be merging into one unified group for all product lines which will offer customers a streamlined experience and funnel for communications.
Learn more. Get to know our customers on our success stories page.
Ready to chat about how Routeware can help your waste and recycling organization level up? Let’s talk!
