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Service Requests

Reduce call volumes, improve customer service, save time, and accelerate growth.

Service Requests Screenshot

Enable Self-Service

Our digital waste collection service allows people to easily and conveniently request service, saving time and resources. By reducing phone calls, you can better serve customers and prevent illegal dumping for cleaner, safer communities.

Streamline Customer Contact

Anytime Access

Let people self-serve, initiating residential service, scheduling bulky and extra items, household hazardous waste, yard waste, and making changes (new cart sizes and repair requests).

Accelerate Growth

Allow people to start service, select a preferred collection date or automatically select one based on a collection schedule, container size and/or geographic location.

Capture Revenue

Get paid faster with Online Payments! Our Stripe credit card integration allows you to collect payment before collecting bulky items, which means boosting participation through ease of use.

Increase Efficiency

Integrate with our routing software to prepare dispatchers for upcoming collection days and plan the most efficient route for pickups. Save up to 50% on fuel and maintenance costs.

Key Features

Discover Routeware Community Tools Today!

Connect with One of Our Waste Experts to Boost Fleet and Community Efficiency

Proud Cooperative Purchasing Partners

Skip the lengthy FP process – Save yourself Time and Money

What Routeware Can Do For You

Increase
Profitability

Improve
Performance

Create Customer Engagement

Enhance
Sustainability

Our Customers
Do Amazing Things

service

Frequently Asked Questions - Service Requests

Here are answers to some of the commonly asked questions from our customers

No, with our service request software, you can avoid the need for phone calls. But don’t just take our word for it – hear from a satisfied customer. According to Jim Reingruber, Assistant Solid Waste Director for Administration for the City of Durham, North Carolina, they were able to set their own schedules using our tool. For example, if a driver is going on vacation, they can adjust the available slots for bulky pickup to ensure crews are not overworked. This capability allows supervisors to care for their crews and maintain a reasonable workload while still serving customers as promised.

Residents can easily and quickly cancel their collection. Residents can schedule their collections online and can choose the day and time for pickup. Even if their item is already gone before the scheduled pickup day, they receive a reminder asking if they still want the pickup or if they want to cancel. This efficient system saves unnecessary trips for the waste management team and opens up slots for others to schedule pickups.

Yes, you can! Our service includes an Online Payments feature with credit card payment integration through Stripe. Enabling Online Payments offers a convenient and effective way to capture revenue and offset program costs while encouraging increased participation in your waste management program.

No, our service goes beyond curbside materials. If certain items cannot be collected curbside, our system can provide alternative methods of disposal, offering real-time, specific instructions on how people should dispose of materials in your area.

Learn More About How Routeware Can Help

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One Software to Run Your Entire Waste Business

Improve and advance your waste management operations

Take the next step. Speak to one of our specialists to learn more about how you can:

Control costs and optimize fleets

Meet operational and safety demands

Meet and exceed customer expectations

Comply with government regulations