Privacy Policy
Last reviewed 04/01/24
Routeware’s Privacy Policy
What is this Notice?
We may collect Personal Information (defined below) about you, and we are committed to protecting this Personal Information and your privacy. Set out in this Notice is an explanation of how we collect, use, and safeguard your Personal Information. The key principles of integrity, openness, transparency, and respect for the rights of individuals are elements of this Notice which apply to all of our business units globally. This privacy Notice is only relevant for data that is in our capacity as a controller with respect to Personal Information.
Why do we need this Notice?
This Notice sets out the minimum requirements for all our businesses and employees for the confidentiality, security, integrity, and protection of Personal Information. Where a jurisdiction in which we operate has regulatory or governance obligations over and above these Notice minimums, for that jurisdiction these additional requirements are included in Schedule B. For European Union (EU) residents (‘data subjects’) are entitled to additional rights under the General Data Protection Regulation (GDPR), that apply even where the data controller (i.e., the entity that ‘determines the purpose and means for processing personal data’) is based outside of the EU and is offering goods or services to residents within the EU. These rights are also shown in Schedule B.
What Personal Information do we collect?
- The principles of data protection are that the amount of Personal Information which is collected and processed should be limited to what is necessary for the purpose for which the Personal Information was collected or obtained. We will only collect and use Personal Information about you that is necessary to provide you with the products and services that you have requested.
The information we collect depends on the nature of our relationship with you. Personal Information we may collect includes:
- behavioral (the activities, actions, transactions you may carry out, resources you access, clickstreams through websites),
- contact (such as your name, address, phone number, and email address),
- monitoring (information relating to your activities on our website and your device – URL, IP, IMEI, browser type and version, time zone, operating system and platform, location),
- legal (information relating to legal claims made by you or against you or the claims process),
- sales (information relating to the sale of products or services to you), and
- correspondence (information contained in our correspondence or other communications with you about our products, services, or business)
- special data (dietary requirements should you attend an event we host).
Regardless of whether we are acting as the data controller or otherwise, we may collect Personal Information directly from you. This information is provided entirely voluntarily and may be provided by:
- our website https://routeware.com/;
- our Customer portal ‘HUB’;
- our Twitter account: https://twitter.com/Routeware (Opens in a new window)
- our Facebook account: https://www.facebook.com/RoutewareGlobalInc (Opens in a new window)
- our Instagram account: https://www.instagram.com/routeware (Opens in a new window)
- and our LinkedIn accounts: https://www.linkedin.com/company/routeware-inc- (Opens in a new window)
- corresponding with us by phone, email, or otherwise,
- information given by you for events and conferences we may host.
Why do we collect your personal information?
This is dependent upon the nature of the relationship we have with you. For example:
- if you are an employee of a company with whom we have a business relationship, we may use your Personal Information as part of our contractual obligations and in the normal course of doing business with your company;
- if using our websites, we may use the Personal Information contained in cookies to track the use of our websites
- to personalize our website by integrating videos and optimizing and increasing the attractiveness of our website offer
We collect the above information in order to provide services and products to you, to inform you of services and products we may provide to you, and to improve the services and products we provide. Our use of your information may be based on the performance of a contract to which you are a party, which enables us to provide authorized products and/or services to you.
What is the legal basis associated with the main purpose?
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
- for analysis to inform our marketing strategy, and to enhance and personalize your customer experience (including to improve the recommendations we make to you on our website);
- to correspond or communicate with you;
- to verify the accuracy of data that we hold about you and create a better understanding of you as a customer;
- for the management of queries, complaints, or claims; and
Where there is a LEGAL REQUIREMENT, we will use your personal information to comply with our legal obligations:
- to identify you when you contact us;
- to verify the accuracy of data we hold about you;
- for the establishment and defense of our legal rights should this be required.
Who do we share your Personal Information with?
We will only disclose or share your Personal Information in accordance with applicable laws and regulations. As a global company, we may share your information with other business units within Routeware. They may use your Personal Information as established in connection with the products and/or services that complement our own range of products and/or services. In some instances, this will include sharing your Personal Information with third parties such as:
- Service providers engaged by us to assist us in providing services to you. These service providers may include: cloud storage providers, mail-houses, IT system suppliers, auditors, lawyers, and marketing agencies.
- Our third-party product and service administrators *
- Any member of our organization which includes our ultimate holding company and its subsidiaries (from time to time) as necessary to provide services to you.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging
originator opt-in data and consent; this information will not be shared with any third parties.
* When we use a third-party service provider, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
For information on processors who may be used by Routeware to process your data, please email privacy@routeware.com.
How do we keep your Personal Information secure?
We store Personal Information in secure databases and in secure cloud environments. We take appropriate security measures to protect such Personal Information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.
We take the protection of your Personal Information and our system security very seriously. Any Personal Information that is collected, processed, or stored will have appropriate safeguards applied in line with our data protection obligations. We have also designed and implemented controls to minimize loss of, or damage to, your Personal Information by human error, negligence, or malicious intent and engage internal and external auditors to conduct regular, independent assurance exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.
Our employees also protect your Personal Information whenever they are processing it and undergo regular training on privacy and data protection requirements.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity, and availability of your Personal Information.
All exchanges of Personal Information between you and our websites go through secure channels in order to prevent interception of your Personal Information.
How long will we store your Personal Information?
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will retain your personal information for no longer than 7 years after the date it is no longer needed by us for any of the purposes listed under “Why do we collect your personal information”. The only exceptions to this are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies in a jurisdiction) and we do not need to hold it in connection with any of the reasons permitted or required under the law; or
- in limited cases, the law permits us to keep your Personal Information indefinitely provided we put certain protections in place.
Your rights
Each jurisdiction grants individuals certain lawful rights in respect of their Personal Information. In some jurisdictions, additional rights are available to individuals – these are outlined in Schedule B. The rights that we adopt as part of our global privacy Notice and therefore within all jurisdictions are the:
Right to lodge a complaint – You have a right to lodge a complaint to us at any time if you object to the way in which we have used or managed your Personal Information. Where you are dissatisfied with our response, you also have the right to escalate your complaint to the relevant regulator in your jurisdiction. Further information can be located on the applicable regulator’s website (see Schedule C).
Right of access – All individuals have a right to access their Personal Information held by an organization. There will not usually be a charge to you for us to respond to these requests. However, where the request is deemed by us to be excessive, you may be charged a fee for our providing you a record of your Personal Information that is held by us. Your Personal Information will usually be provided to you in hard copy, unless otherwise requested. Where you have made the request to receive a record of your Personal Information held by us by electronic means, we will endeavor to provide the data in the requested format where we are able to do so.
Right of rectification – We take reasonable steps to ensure that the Personal Information we collect and hold about you is accurate and complete. However, if you do not believe this is the case, you have the right to request we rectify the inaccuracy at any time.
Right to opt out from receiving any direct marketing – You can ask us to stop sending you marketing messages at any time. Please see below for instructions on how you can do this.
If you would like to exercise any of the above rights or make a complaint about how Routeware has handled your Personal Information, please refer to Schedule D for the contact details for your jurisdiction. In some circumstances, exercising some of these rights may result in us being unable to continue providing you with a prescribed service and/or our business relationship with you. Please note that in some cases we may not be able to comply with your request for legal reasons. Where we are unable to comply with your request, we will also inform you of the reasons why.
Cookies and links to other Sites
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorized access.
Where we collect any sensitive personal information about your food allergies and health conditions for events and conferences we may host, we will apply additional security controls to protect that data.
Where we have given (or where you have chosen) a password that enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our website may contain links to other websites run by other organizations including Twitter and Google. This Notice does not apply to those other websites’ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the Notice of that third party website.
Like many other websites, our website uses cookies including Google Analytics and AdRoll cookies to obtain an overall view of visitor habits and visitor volumes to our website). ‘Cookies’ are small pieces of information sent to your computer or device and stored on its hard drive to allow our websites to recognize you when you visit.
It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off on your device, please visit our Cookies Notice
Marketing
We may collect your preferences to receive marketing information directly from us by email, and/or telephone calls in the following ways:
- if you register an account with us online; or
- if you make a sales inquiry or place an order we may contact you with marketing information in the ways mentioned in the Notices presented to you, except where you indicate you would prefer otherwise.
- if you sign up for an event or conference.
We may contact you with marketing information by post or by telephone or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information or use your personal information to tailor marketing to improve its relevance.
Integrations
Some parts of our website may use the video services of YouTube and Vimeo. YouTube and Vimeo use cookies to collect usage and user-related information about your visit to our website. No Personal Information is automatically transmitted to YouTube and Vimeo when you visit our website.
If you want to make sure that no personal data is collected and processed by YouTube and Vimeo, please do not click on the embedded videos.
On our website, we use the map service Google Maps in order to provide directions to our offices. When you visit our website in which the Google Maps map is integrated, your browser loads the Google Maps map service into your browser cache in order to display it on our website.
We use external fonts from Google Fonts so that when you visit our website, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
For these integrations, by accessing our website you accept that your Internet browser establishes a connection to the respective server and provides them with information including your IP.
eMobile App Privacy Policy
This section of our Privacy Policy is specifically related to the eMobile app (“Core eMobile”, “com.ccscorp.android.emobile”), which is developed and provided by Routeware.
Data Collection and Use
The eMobile app collects various types of data to provide and improve our services. This includes:
- Usage Data: Information on how you use the App, including the features you access, the time spent on the App, and any errors encountered.
- Device Data: Information about your mobile device, such as the device model, operating system, unique device identifiers, and IP address.
- eMobile also collects and uses device location (approximate and precise), and photos captured in-app.
The data collected by the App is used to:
- Provide and maintain the functionality of the App.
- Improve user experience and App performance.
- Offer customer support and respond to user inquiries.
- Enable communication and updates related to the App.
- Ensure the security and integrity of the App.
User Consent
By using the eMobile app, you consent to the collection and use of your data as described in this policy. You can withdraw your consent at any time by uninstalling the App or changing your device settings.
Data Sharing and Disclosure
The eMobile app may share your data with third-party service providers who assist us in operating the App, such as cloud hosting and analytics services. We ensure that these third parties adhere to strict data protection standards.
Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or destruction.
User Rights
You have the right to access, correct, or delete your personal data held by the eMobile app. You can exercise these rights by contacting us at the email address provided in the Contact Us section of this policy.
Changes to the App Privacy Policy
We may update this section of our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
Changes to this Notice
Please note that this Notice will be reviewed and may be changed from time to time. Any changes we make to this Notice in the future will be posted to our websites.
Schedule A – Companies
| Entity | Company |
|---|---|
| USA | Routeware Inc. |
| Canada | Routeware Inc. |
| UK | Routeware UK |
Schedule B – Additional requirements (Jurisdiction)
For UK and European Union (EU) residents, the following additional rights apply:
Right to erasure – (sometimes referred to as “the right to be forgotten”). The broad principle underpinning this right is to enable you to request the deletion or removal of personal information where there is no compelling reason for its continued processing.
Right to restrict processing – The broad principle underpinning this right is to restrict the processing of personal information if one of the following applies:
- the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of the personal information;
- the processing is unlawful and you oppose the erasure of the personal information and request the restriction of their use instead;
- we no longer need the personal information for the purposes of the processing, but they are required by you for the establishment, exercise, or defense of legal claims;
- you have objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of us override those of you.
Right of data portability – You are able to obtain and reuse your personal information for your own purposes across different services by being allowed to move, copy, or transfer personal information easily from one IT environment to another.
Right to withdraw consent – where processing is based on consent, you have the right to withdraw your consent to further use of your personal information. If you withdraw your consent, we may not be able to provide certain products and/or services to you and/or maintain a business relationship with you. If this is the case, we’ll tell you at the time you ask to withdraw your consent.
Right to be informed – You are entitled to be provided with information about certain matters relating to the processing of your personal information and for that information to be provided within certain timescales.
Right of access – You have the right to obtain confirmation that your personal information is being processed; access to your personal information.
Right to rectification – You are entitled to have your personal information rectified if it is inaccurate or incomplete.
Right to object – The broad principle underpinning this right is that you are entitled to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research or statistics.
Rights relating to automated decision-making and profiling – This right doesn’t apply to all circumstances but, where it does apply, it effectively provides you with safeguards against the risk that a potentially damaging decision is taken solely based on automated means, without human intervention, which produces legal effects concerning you or significantly affects you.
For Australian residents, the following additional rights apply globally:
Anonymity and pseudonymity – Individuals dealing with us have the option of being anonymous or using a pseudonym unless we:
- are required or authorized by law or a court or a tribunal order to deal with identified individuals; or
- it is impracticable for us to deal with you if you have not identified yourself.
If we are unable to collect your personal information – In addition to not being able to provide certain products or services to you, the following may also occur:
- we may not be able to provide you with information that you requested; and/or
- we may not be able to offer you employment with us.
Dealing with unsolicited personal information – Generally, most information received by us is immediately and automatically recorded (i.e., most documents received are scanned into an electronic image or online systems used). Where it becomes apparent that a communication contains unsolicited personal information that could not otherwise lawfully be requested or used, we will make reasonable efforts to delete, destroy or de-identify the record. Where it is impracticable to do this (for example, the unsolicited information is combined with necessary information), the record will be retained, subject to the safeguards detailed in this privacy Notice.
Disclosing your personal information outside of Australia – As part of providing services to you and in our capacity as a service provider, occasionally personal information may be stored or processed at locations outside of Australia. We may disclose personal information to corporate and third-party suppliers and service providers located overseas. These include IT service providers and other third-party vendor/suppliers located overseas. Those countries that we may disclose your personal information to that are located outside of Australia include the United Kingdom, the United States of America, and North Macedonia as at the date of this Notice.
Canada
The Canadian Privacy Statutes set the obligation that Routeware may only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances. Consent is required for the collection, use, and disclosure of personal information. Depending on the sensitivity of the personal information, consent may be opt-in or opt-out.
Each of the Canadian Privacy Statutes also provides individuals with the following:
- A right of access to personal information held by an organization, subject to limited exceptions;
- A right to correct inaccuracies in/update their personal information records; and
- A right to withdraw consent to the use or communication of personal information.
United States
The United States does not have a comprehensive federal privacy law; however, there are a large number of sector-specific data and privacy laws. Therefore, it is recommended that you seek advice from your local data protection agency or contact the relevant Routeware Privacy Officer.
Depending on the jurisdiction in which you are located, you may have the right to request that we modify, delete, or stop processing your personal information, and you may also have the right to request that we provide the following information regarding the personal information we hold about you:
- The categories and/or specific pieces of personal information we collected
- The categories of sources from which personal information is collected
- The business or commercial purpose for collecting personal information
- The categories of third parties with whom we shared personal information
If you are a California resident, you are entitled to request information concerning any personal information you provide to us as part of an established business relationship for personal, family, or household purposes that we disclose to non-affiliated third parties for their direct marketing purposes. We do not share such personal information with non-affiliated third parties for such purposes.
Schedule C – Regulatory Authority per Jurisdiction
This schedule provides the contact for the jurisdictions where we are obliged to provide you with this information to support a complaint about how we have managed your information.
| Country | Authority Name | WebSite | Contact Details |
|---|---|---|---|
| Australia | Office of the Australian Information Commissioner (OAIC) | www.oaic.gov.au | GPO Box 5218, Sydney NSW 2001 T 1300 363 992 enquiries@oaic.gov.au |
| Canada | Office of the Privacy Commissioner (OPC) | www.priv/gc/ca/EN/ | Office of the Privacy Commissioner of Canada 30, Victoria Street Gatineau, Quebec K1A 1H3 |
| Germany | Germany has a Data Protection Authority for each of the 16 German states (Länder). | Brandenburg – https://www.lda.brandenburg.de/ Berlin – https://www.datenschutz-berlin.de/ Baden-Württemberg – https://www.baden-wuerttemberg.datenschutz.de/ Bavaria (private sector) – https://www.lda.bayern.de/ Bavaria (public sector) – https://www.datenschutz-bayern.de/ Bremen – https://www.datenschutz.bremen.de/ Hesse –https://www.datenschutz.hessen.de/ Hamburg –https://www.datenschutz.hamburg.de/ Mecklenburg-Vorpommern – https://www.datenschutz-mv.de/ Lower Saxony – https://www.lfd.niedersachsen.de/ North Rhine-Westphalia – https://www.ldi.nrw.de/ Rhineland-Palatinate – https://www.datenschutz.rlp.de/ Schleswig-Holstein – https://www.datenschutzzentrum.de/ Saarland – https://www.datenschutz.saarland.de/ Saxony – https://www.saechsdsb.de/ Saxony-Anhalt –https://www.datenschutz.sachsen-anhalt.de/ Thuringia – https://www.tlfdi.de/ | |
| Sweden | Swedish Authority for Privacy Protection | https://www.imy.se/en/ | Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm, Sweden |
| United Kingdom | Information Commissioner’s Office | www.ico.org.uk | Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF T +0303 123 1113 (or +44 1625 545745 if calling from overseas) F 01625 524510 |
Schedule D – Privacy Officers/ Contacts
| Jurisdiction | Privacy Officer | Location | Email/ contact |
|---|---|---|---|
| NAM | 16525 SW 72nd Ave Portland, OR 97224 United State | info@routeware.com | |
| EU/ UK* | Unit 10 Crane Mews, 32 Gould Road, Twickenham TW2 6RS United Kingdom | info@routeware.com | |
*Locations include Ireland, Scotland, and UK. Please contact us for other locations. |
|||
Cookies
Our use of cookies
Welcome to www.routeware.com (“Site”). Our website may use cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. Here you will find information on what cookies may be set when you visit our Site and the purposes for which we use those cookies. The Site is owned and operated by Routeware (“we,” “our,” “us” as applicable). For further detailed information about this Site, please click here to see our Privacy Policy.
By continuing to use this Site, you are agreeing to our use of cookies in the manner described in this policy.
What are cookies?
“Cookies” are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies, which are generally stored on a computer unless or until they are deleted or are set to expire. Other similar files work in the same way and we use the word “cookie” in this policy to refer to all files that collect information in this way.
Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. The cookies we collect are classified and used as follows:
Essential (Strictly necessary) cookies. These are cookies that are essential for a user to move around our site, such as displaying content or being able to log into secure areas of the site.
Analytical cookies. While not essential for the user accessing the website, these allow us to recognize and count the number of visitors to our sites and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily and also to help identify any technical issues.
Personalization cookies. These are used to remember you when you return to our Site (such as your user name, region, which pages you read, where you entered/exited our Site) and personalize your experience. We may use this to embed functionality from third-party services.
Marketing (Advertising) cookies. These cookies record your visit to our Site, the pages you have visited on our Site, and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.
How to control and delete cookies
When you accessed the Site, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice (you can see details of this cookie under “Cookie Banner” below). If you continue to use the Site, more cookies and other tracking technologies will be placed on your computer as described in this Cookie Policy to enhance your user experience while on the Site. By continuing to use the Site, you are agreeing to the use of such cookies and tracking technology.
If you wish to restrict or block the cookies which are set by this Site (or, indeed, on any other site) you can do this through your browser settings. The “Help” function within your browser should tell you how. If you are primarily concerned about third-party cookies generated by advertisers, you can turn these off through your browser settings as follows or via sites such as Your Online Choices site at Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
| Browser | Instructions for deleting cookies |
|---|---|
| Microsoft Internet Explorer | https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 |
| Mozilla Firefox | https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox |
| Google Chrome | https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop |
| Apple Safari | https://support.apple.com/?path=Safari/3.0/de/11471.html |
| Opera | http://help.opera.com/Windows/9.10/de/cookies.html |
You will also find more general information about cookies. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site.
Use of cookies and web/analytics tools
We use various technologies, which may include “cookie” technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on this website.
Main cookies used by us on our Site
A list of the main cookies used by us on this Site together with details about what each is used for can be found in Appendix 1.
Third-party cookies
We also use and work with a number of third-party suppliers and partners who set or read cookies on this Site. We do not have any control over these cookies. While we provide a summary of the third-party cookies used in Appendix 2, you should also check the relevant third party’s privacy policy using the links in that table for more information about how these cookies are used.
The types of third-party cookies used in connection with this Site include:
Analytics cookies. We use cookies to help us collect information that allows us to analyze web traffic to our Site. The information collected via the cookies, which is anonymous, is sent to a third party that operates analytics tools, which we use to analyze the information collected and improve the Site’s performance.
Social media cookies/plugins. We include a variety of social media features on the pages of the Site that record your interactions with those features with your accounts with various social networking sites (e.g., LinkedIn and Facebook). For these to work, the social networking site will set/read cookies through our Site to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Embedded third-party content. Some of the content on our Site (e.g., maps or videos) is provided by online services operated by third parties. When you visit a page containing content from one of these services, a cookie may be set by the relevant third party.
Advertising cookies. We also use and work with a number of third-party suppliers and partners who set cookies on this Site in order to deliver targeted and non-targeted advertising to you. Please see a summary of the third-party advertising cookies used in the table below. If you would like more information about the cookies used by these organizations or would like to access a tool which you can use to disable them, please visit the Your Online Choices site at http://www.youronlinechoices.com/us/your-ad-choices (Opens in a new window) or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioral targeting cookies.
A list of the third-party cookies used in connection with this Site can be found in Appendix 2.
Email tracking
Some of the emails we send to you may contain a “web beacon pixel” (clear GIFs) or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to better understand the products that are of interest to you, so we can better tailor emails to you in the future.
You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML, or not opening pictures in your email.
Alternatively, you can unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of any of our emails.
Changes
We may make changes to this Cookie Policy at any time by posting a copy of them on the Site. Any changes will take effect on the date we post the modified terms on the Site. Your continued use of the Site means that you agree to be bound by the modified policy.
Contact us
If you have any questions or concerns about cookies or your privacy when using this Site, please contact us at privacy@routeware.com.
Appendix 1 Cookies used by site
| store_type | classification | vendor_name |
|---|---|---|
| cookie | ANALYTICS | Google LLC |
| cookie | ANALYTICS | Google Analytics |
| script | ANALYTICS | Google LLC |
| cookie | ANALYTICS | Google LLC |
| cookie | ANALYTICS | Google LLC |
| cookie | ANALYTICS | Google LLC |
| cookie | ANALYTICS | HubSpot, Inc. |
| script | ESSENTIAL | Vimeo LLC |
| script | ESSENTIAL | Routeware |
| script | ESSENTIAL | Google LLC |
| script | MARKETING | Google LLC |
| script | MARKETING | HubSpot, Inc. |
| cookie | MARKETING | Google LLC |
| cookie | MARKETING | Google LLC |
| cookie | PERSONALIZATION | HubSpot, Inc. |
Appendix 2 Third-party cookies
Google Analytics
We use Google Analytics tools to understand how our website is being used to improve user experience as well as Google Ads tools to provide us with statistics relating to the use of our website and show you advertisements for our products and services which we think may be of interest to you as you browse other websites. User data is anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en/analytics/privacyoverview.html and about ads settings at https://www.google.com/settings/ads.
HubSpot
On our website, we use the web analysis service HubSpot. HubSpot uses cookies to analyze your user behavior when you visit our website. Your usage- and user-related information (e.g., IP address, place, time, or frequency of visiting our website) is transmitted to a HubSpot server in the USA and processed there.
The data collected in this way is used by HubSpot to provide us with an evaluation of the visit to our website and the usage activities there.
In addition, our emails may contain a tracking pixel from HubSpot. This is a pixel-sized file that is retrieved from the HubSpot server when you open our email and through which technical browser and system information (including your IP address) is collected and used to technically improve our email services. Furthermore, information is collected as to when you opened the email and on which links in the email you clicked. This serves the purpose of evaluating the reading habits of our email recipients in general to adapt and optimize our content accordingly.
Please note: If you call up our email online, e.g., for correct presentation via the link provided in the email, you will be taken to the HubSpot website. In this context, we would like to point out that the HubSpot website may use cookies, tracking pixels, or other technologies, over which we have no influence.
Social Media Plugins
On our website, we use social media plugins of some social media networks. The social media plugins are marked with a logo button of the respective provider.
LinkedIn and Meta Products (Facebook and Instagram) use cookies to collect usage- and user-related information about your visit to our website. For reasons of data protection, no personal data is automatically transmitted to these plugins when you visit our website. Only when you actively click on the social media button of the respective social media network, will your Internet browser establish a connection to the servers of the respective social media network, and you therefore accept that your Internet browser transmits usage data to the respective operator of the social media network.
We have no influence on the type and scope of the data collected by these social media plugins. The purposes and scope of data processing by these Social Media plugins as well as your rights in this regard and setting options for the protection of your privacy can be found in the relevant data protection information:
- LinkedIn – https://www.linkedin.com/legal/privacy-policy.
- Instagram/Facebook – Meta Privacy Policy – How Meta collects and uses user data · Privacy Center (instagram.com)
If you want to make sure that no personal data is collected and processed by the social media plugins, please do not click on the embedded social media buttons.
Video integrations
On our website, we use the video services of YouTube and Vimeo to optimize your user experience.
YouTube and Vimeo use cookies to collect usage- and user-related information about your visit to our website. For reasons of data protection, no personal data is automatically transmitted to YouTube and Vimeo when you visit our website. Only when you actively play videos on the website yourself, will your Internet browser establish a connection to the respective servers of YouTube or Vimeo. By playing the respective video, you accept that your Internet browser establishes a connection to the respective YouTube servers and transmits usage data to YouTube or Vimeo.
We have no influence on the type and scope of the data collected by YouTube and Vimeo. The purposes and scope of data processing by YouTube and Vimeo as well as your rights in this regard and setting options for the protection of your privacy can be found:
YouTube’s – Privacy Policy – Privacy & Terms – Google
Vimeo – https://vimeo.com/privacy.
If you want to make sure that no personal data is collected and processed by YouTube and Vimeo, please do not click on the embedded videos.
Google Fonts
On our website, we use external fonts from Google Fonts for the uniform presentation of fonts.
When you visit our website, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google’s servers. In this way, Google becomes aware that our website has been accessed via your IP address.