Up-to-Date Business Intelligence
Build and share reports using dozens of chart types, diagrams and geospatial maps. Filter, group, sort and drill down to answer questions on the spot.
Data, Analytics & AI
Turn your operational data into a strategic advantage with integrated analytics and AI tools for advanced reporting and easy, instant data queries.
Solution
Turn Your Operational Data into Action
Routeware Pulse is the data and analytics platform for waste and recycling operations, offering an up-to-date view of performance and productivity. It connects directly to the Routeware products you already use and gives every team two ways to put that data to work: Pulse Insights dashboards that keep you on top of the operation, and Pulse Intelligence, which answers the questions that come up every day, asked in your own words.
Teams don’t have time for manual data queries or pulling information together across systems. Routeware Pulse gives them quick, easy access to data they can trust, out of the box and without relying on technical staff. No exports, no spreadsheets and no waiting on a report.
Functionalities
Ready-to-Use Dashboards and Reports
Dashboards and reports for route operations, driver performance, service reliability, customers, billing and revenue, work orders and more.
Ask in Your Own Words
Type a question and get the answer in seconds, as a written summary, a table or a chart. Use the words your team already uses, including route names and service codes.
Shows Its Work
Every answer shows how it got there. Ask “Where did that number come from?” any time for confidence on the source data.
Benefits
Faster, More Confident Decisions Across Your Operation
Routeware Pulse breaks down silos, with leadership, operations, finance and field teams all working from the same data—seamlessly and instantly. A familiar, spreadsheet-like interface empowers all staff to utilize reporting with ease. Use Insights to monitor the operation and Intelligence to ask “why” and “which one.”
Actionable Insights and Answers, Today
Using Pulse requires no coding or SQL experience, and no setup for standard reports. Questions that used to take an afternoon of exporting and filtering are answered in seconds.
A Single, Secure Source of Truth
Users can’t make changes to data and only see information relevant to their role. Row-level security means every user sees only their organization’s data, and Pulse Intelligence never changes it.
Drive Performance and Accountability
Catch service and billing issues early and get more from every route. Spot a problem, ask why and drill down to the route, driver, customer or address behind it.
Who we help
Built for Haulers and Municipalities
Pulse connects to your Routeware applications, so your data flows in without complex integration work or dedicated IT staff.
For Haulers
Turn operational data into a competitive advantage.
- Protect revenue: Spot billing gaps, revenue leakage and payment issues before they compound. Ask “Which accounts are slipping?” to see where to act first.
- Know your profitability: See revenue and profitability by route, service code, salesperson and region in one view. Then ask which customers grew the most this quarter.
- Run tighter operations: Skipped stops, incomplete routes and driver performance are visible every day.
- Close the month faster: AR aging, payments and invoice summaries are ready without pulling them by hand. Or just ask, “What is our outstanding AR balance?”
- Answers on the front line: Dispatchers and supervisors get the numbers they need that day, not after the weekly report lands.
For Municipalities
Deliver reliable service and stay accountable to your community.
- Ready for council and oversight: Performance and compliance data stays consistent and current, ready whenever someone asks. Get the figures for a meeting, a resident inquiry or a public records request in minutes, not days.
- Get ahead of resident complaints: Missed collections and exception patterns show up before the calls come in. Then ask which routes they were on.
- Support sustainability goals: Route-level tonnage and pickup trends are ready for environmental reporting and resident communication. Ask how recycling tonnage or set-out rates have trended to get the evidence you need.
- Back every budget request: Audit-ready operational data for compliance reporting and budget submissions. Pull the numbers behind any submission in a few questions
Pulse Solutions
The Power of Data, Delivered
Routeware Pulse is a bold vision for what data can be — not a burden, not a bottleneck, but a living, breathing source of clarity and confidence for every person in your organization.
Together, the Pulse Product Family is about removing the distance between people and the information that empowers them — so every team can act faster, decide smarter, and trust what they’re seeing.
Pulse Insights
The foundation of the Routeware Pulse platform, delivering everything operators and teams need to access, understand, and trust their operational data, out of the box and without relying on technical teams.
Pulse Intelligence
The conversational AI layer of the Routeware Pulse platform, giving anyone in your organization instant access to their operational data — just by asking. No reports, no dashboards, no technical knowledge required.
Pulse API
The data-as-a-service layer of the Routeware Pulse platform, providing direct, structured access to your operational data so it can flow freely into the systems, platforms, and applications that need it.
Launching Q1 2027
Customer stories
Serious Success for Ambitious Waste Management Fleets
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to streamlining billing, Routeware customers are exceeding even their own highest expectations.
“Not only do I hate paper—[our business] owner was looking to do something different and wanted Tidy to stand out from competitors in the area. He was open to exploring how technology could affect us.”
Frequently Asked Questions
No. Pulse Insights has a familiar, spreadsheet-like interface with no coding, no SQL and no setup for standard reports. With prebuilt dashboards, teams see insights from day one, and the interface takes minutes to learn, not weeks. With Pulse Intelligence, anyone can type a question in their own words and get an answer back in seconds.
Pulse Insights gives you ready-to-use dashboards and reports that refresh daily, so you always know how routes, services, customers and revenue are performing. Pulse Intelligence lets you type a question in your own words and get the answer in seconds, as a summary, a table or a chart. Use Insights to monitor the operation and Intelligence to ask “why” and “which one.”
- Observer: View all pre-built dashboards and reports, then filter and drill into the detail. Best for leaders and managers who need to stay informed.
- Explorer: Everything in Observer, plus building new reports and workbooks from scratch, copying and customizing existing ones and exporting data. Best for operations managers, finance teams and analysts who need to go further.
Routeware Pulse is hosted in the cloud and opens in any browser , so there’s nothing to install or maintain on-site. It connects to your Routeware applications, so your data flows in without complex integration work or dedicated IT staff. For IT teams, that means business intelligence in one place and less duplicate reporting to maintain. Data refreshes daily, so questions about yesterday, last week and last quarter always have current answers.
Yes. Routeware Pulse is secure by design. Row-level security means every user sees only their organization’s data. Pulse Intelligence only reads your data and never changes it.
Every answer shows how it got there, so you can check any figure. AI can occasionally get something wrong, so confirm important figures before you share or act on them.
North America 
United Kingdom