Customer Account Management
Make it quick and easy to serve customers with one place for every interaction and transaction.
Customer Service
Empower your customer service team with simple, integrated tools
Solution
Software to Connect all the Dots
Customer service teams are the quiet heroes of fleet operations. Drawing upon dispatch alerts, customer service calls, billing updates, and account records, they are tasked with finding a solution, and fast. Digital CRM systems can help.
Functionalities
Workflow Automation
Get your team working as one with activity reminders, due dates, task triggers and workflows.
Digital Documents
Streamline admin and customer service with digital documents, signatures and image capture.
Customer Portal
Cut call handling costs with an online customer portal for invoices, statements, payments, and more.
Benefits
Everyone Wins When Customer Service is Successful
Whether your goal is to reduce call volumes or provide more transparency to your customers, digital CRM solutions will provide ROI from day one. Seamless platforms provide a single-view of account status while customer portals support easy two-way communication.
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20%
Less time spent managing customer calls
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16
Hours per week gained in back-office productivity
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17%
Increase in citizen satisfaction with solid waste service
Products
Next Generation Technology Designed to Tackle Your Specific Challenges
Customer Service is a core component of Routeware’s flagship products, designed to support the unique needs of haulers and governments. With a focus on adaptability, ease-of-use, and seamless connectivity, our products provide unrivaled value to our customers.
Customer stories
Serious Success for Ambitious Fleets
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to streamlining billing, Routeware customers are exceeding even their own highest expectations.
The quality of service has been significantly improved. It’s not about what we say, it’s what the citizens say.
17%Increase in citizen satisfaction
There is nothing more satisfying than having a customer call in to complain about missed service and having concrete evidence that their bin was not out.
112%Increase in residential trash route efficiency
All of [Routeware’s] tools are so easy and innovative. They really help me save time and help focus on strategy and planning.
$66,000In annual savings from switching to digital communications
Frequently Asked Questions
Not at all. One of the reasons users like our customer management software is because it’s quick and easy for them to find the information they need to work productively. Our user interface design, automations and workflows, and tight integrations are all based on years of direct customer feedback.
Routeware is a great choice for customer management software for haulers looking to support their growing business with a future-proof waste management technology strategy. Our solutions offer proven, reliable software for your back office as part of a fully integrated waste management suite, so you won’t find yourself with numerous isolated IT systems.
Absolutely. Cybersecurity is one of our top priorities. We have invested heavily in secure cloud platforms, best practice processes, and specialist partner services to ensure that our customer solutions are as protected as possible from incident or attack.