Customer Story
City of San Ramon, California
All the Data, All in One Place
The City of San Ramon, California, previously relied on its private haulers’ data to ensure compliance with SB 1383 and AB 1826. However, it realized that the haulers were not giving them all of its customers’ data, which involved several spreadsheets. It was an imperfect system that required a two-person team to gather additional details manually, creating time-consuming and unreliable information. Recyclist changed all that for the better.
Easily tracked and reported all compliance metrics and questions
Saved time and FTEs while streamlining data entry and collection
Provided accurate and on time information to all who require it
The Challenge
Like other municipalities, San Ramon had a heavy workload and a small staff. Its multifamily residences were not disposing food scraps and food-soiled paper through the organics stream, which made the city out of compliance for SB 1383 and AB 1826. There was an enormous amount of disparate data points that San Ramon had to track. The municipality needed a single, user-friendly system to collect and track numerous data points.
The Solution
The municipality learned of Recyclist Program Tracker. The software offered a single solution for ensuring that everything the city needed was at its fingertips. From service levels to compliance (complete with photos of events or issues) and the ability to run reports, everything San Ramon needed was a mere click away. Whether it was a simple compliance question or the city had to know the number of times a customer was contacted about an issue, Recyclist tracked it, and San Ramon’s Environmental Services Manager could easily find the answer.
Overall Results
For SB 1383 compliance and more, Kelly Parker, the City of San Ramon’s environmental services program manager, taps into Recyclist Program Tracker. In a few steps, Parker can create CalRecycle’s electronic annual report. Additionally, Parker refers to Recyclist constantly to answer any number of compliance questions from her director and is able to respond quickly in a meaningful way. With everything in one place, Parker explains how Recyclist has taken the anxiety of her daily responsibilities. “I think that it makes me feel calmer, right? It takes some of the anxiety out of doing the work that I do every day.”
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Routeware is the waste and recycling industry’s most trusted software and technology company. Our enterprise solutions help municipalities and haulers save time and money, increase efficiency, improve safety, and green up our world.