No, with our service, you can avoid the need for phone calls. But don’t just take our word for it – hear from a satisfied customer. According to Jim Reingruber, Assistant Solid Waste Director for Administration for the City of Durham, North Carolina, they were able to set their own schedules using our tool. For example, if a driver is going on vacation, they can adjust the available slots for bulky pickup to ensure crews are not overworked. This capability of the waste management customer portal allows supervisors to care for their crews and maintain a reasonable workload while still serving customers as promised.

In the waste management customer portal, residents can easily and quickly cancel their collection. They can schedule their collections online and can choose the day and time for pickup. Even if their item is already gone before the scheduled pickup day, they receive a reminder asking if they still want the pickup or if they want to cancel. This efficient system saves unnecessary trips for the waste management team and opens up slots for others to schedule pickups.

Yes, you can! Our service includes an Online Payments feature with credit card payment integration through Stripe. Enabling Online Payments through our waste billing software offers a convenient and effective way to capture revenue and offset program costs while encouraging increased participation in your waste management program.