Customer Account Management
Make it quick and easy to serve customers with a single waste management CRM platform for every interaction and transaction.
Customer Service
Empower your team with simple, integrated CRM customer service tools for waste and heavy-duty fleet management
Solution
Software to Connect all the Dots
Customer service teams are the quiet heroes of fleet operations. Drawing upon dispatch alerts, customer service calls, billing updates, and account records, they are tasked with finding a solution, and fast. Digital waste management CRM systems built for the industry can help.
Functionalities
Workflow Automation
Get your team working as one with customer service tools like activity reminders, due dates, task triggers, and workflows.
Digital Documents
Streamline admin and customer service with digital documents, signatures, and image capture.
Customer Portal
Cut call handling costs with an online customer portal for invoices, statements, payments, and more in one CRM platform.
Benefits
Everyone Wins When Customer Service is Successful
Whether your goal is to reduce call volumes or provide more transparency to your customers, waste management CRM solutions will provide ROI from day one. Seamless platforms provide a single view of account status while customer portals support easy two-way communication.
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20%
Less time spent managing customer calls
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16
Hours per week gained in back-office productivity
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17%
Increase in citizen satisfaction with solid waste service
Products
Next Generation Technology Designed to Tackle Your Specific Challenges
Waste management customer service tools are a core component of Routeware’s flagship products, designed to support the unique needs of haulers and governments. With a focus on adaptability, ease-of-use, and seamless connectivity, our CRM solution for waste management provides unrivaled value to our customers.
Customer stories
Serious Success for Ambitious Fleets
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to streamlining billing, Routeware customers are exceeding even their own highest expectations.
The quality of service has been significantly improved. It’s not about what we say, it’s what the citizens say.
17%Increase in citizen satisfaction
There is nothing more satisfying than having a customer call in to complain about missed service and having concrete evidence that their bin was not out.
112%Increase in residential trash route efficiency
All of [Routeware’s] tools are so easy and innovative. They really help me save time and help focus on strategy and planning.
$66,000In annual savings from switching to digital communications
Frequently Asked Questions
Not at all. One of the reasons users like our waste hauling customer relationship management (CRM) software is that it’s quick and easy for them to find the information they need to work productively. Our waste management CRM user interface design, automations, workflows, and tight integrations are all based on years of direct customer feedback.
Routeware is a great choice for waste hauler customer management software for organizations looking to support their growing business with a future-proof waste management technology strategy. Our solutions offer proven, reliable software for your back office as part of a fully integrated waste management CRM suite, so you won’t find yourself with numerous isolated IT systems.
Absolutely. Cybersecurity is one of our top priorities. We have invested heavily in secure cloud platforms, best practice processes, and specialist partner services to ensure that our waste hauling customer service tools are as protected as possible from incident or attack.