The smartest way for local authorities to manage waste & environmental services
Benefits
Increase efficiency and service performance
Routeware SmartCity is a cloud-based software platform that helps local authorities run more efficient, effective and sustainable operations across waste collection, street cleansing and highway winter maintenance.
Increase Operational Efficiency
Uncover Cost Savings
Improve Customer Service and Satisfaction
Create Resilient Operations
Enhance Driver Safety
Progress Sustainability Goals
Routeware SmartCity
Created in partnership with local government, SmartCity cloud-based solution that allows waste and environment teams to streamline operations. SmartCity saves reduces costs and improves efficiency, all while enhancing customer service.
In-Cab Tools
With an easy to use interface, our In-Cab driver app includes in-cab solution digitised rounds, service verification, turn-by-turn navigation and issue recording.
Operations Management
SmartCity’s main interface is the web-based portal that collects data from supporting software and hardware located in the vehicles. The Portal is the operational hub for waste and recycling fleets. Managers, supervisors and customer service staff can perform an array of functions to control their day-to-day operations using real-time data.
Customer Service
With our digital CRM system, customer service teams can reduce call volumes and streamline workflows. Our integrated SmartCity software solution provides a single-view of customer details, service history, and more, while customer portals support easy two-way communication and self-service.
SmartCity Solution
Specialist Technology Developed for Local Authorities
Our integrated SmartCity software platform brings together collection and customer solutions, replacing disparate systems and unconnected data with an all-in-one user experience across waste and environment.
Collection
Operations
Customer
Operations
Why Routeware
Powerful Technology and Passionate Service
Fulfilling our commitment to customers depends on both relentless innovation and tireless customer support. Routeware’s SmartCity platform development team anticipates and harnesses emerging technologies, working in close collaboration with our customer success team to provide a seamless experience to our valued community.
Technology
- Cloud-based and easy to use
- Open API
- Bring your own device
- Secure and complaint
Service
- Quick deployment
- Unlimited portal users
- Responsive customer support
- Data integrations
Our Community
Join 1500 Customers Worldwide
Customer stories
Smart Solutions, Real Results
Technology is an investment that should deliver an obvious ROI and quantifiable results. Across a range of goals, from balancing routes to improving resident satisfaction, our government partners are exceeding even their own expectations.
It’s really helping us to be far more on time and on task and to be far more efficient.
Our new process makes it quicker to provide residents with accurate information during service changes, which has helped us to significantly reduce calls to our contact centre.
In our first month of service, we had a better record among our customers than our contractor had in each of the previous six months.
[Routeware’s] technology helps the solid waste team make future fiscal year decisions on labor and equipment. We’re now proactive instead of reactive on these issues, from routing to personnel to solving resident issues.
Frequently Asked Questions
Routeware’s SmartCity software has been used by nearly 200 local governments across North America and the UK to transform their waste, street cleansing, and snow removal operations.
While some drivers may have initial concerns about being spied on, once up and running with waste truck in-cab technology, most see their in-cab computer as a tool they wouldn’t want to be without. There are many reasons for this smart city management system, but increased autonomy and fewer arguments about what happened at a stop are two of the big ones, increasing driver satisfaction and safety.
The savings councils make by running their services through SmartCity platform massively outweigh the cost. Each truck can do more work, missed bins and customer service admin fall away, and increased income from chargeable services can also add to the payback. We have a calculator that can quantify these savings for your authority.
Absolutely. Cybersecurity is one of our top priorities. We have invested heavily in secure cloud platforms, best practice processes, and specialist partner services so that our customers and SmartCity software solutions, like all of our waste software solutions, are as protected as possible from incident or attack.
Yes. Routeware SmartCity is built for a range of heavy-duty government fleets, including waste collection, street cleansing and highway winter maintenance.
For winter maintenance, SmartCity helps municipalities deploy snow fleets in all weather with tools like in-cab apps and sensors, dispatch visibility (plow location and route status), and customer service features that streamline resident requests.
For street cleansing, SmartCity supports street cleaning operations with similar capabilities, including in-cab tools, dispatching with a single view of sweeper location and route status, and an integrated CRM to reduce call volume and improve service follow-through.