The smartest way for local authorities to manage waste & environmental services
Benefits
Increase efficiency and service performance
Our all-in-one solution enables authorities large and small to leverage the power of automation and real-time data to benefit drivers, depot teams, managers and residents.
Increase Operational Efficiency
Uncover Cost Savings
Improve Customer Service and Satisfaction
Create Resilient Operations
Enhance Driver Safety
Progress Sustainability Goals
Routeware SmartCity
Created in partnership with local governments, the all-in-one SmartCity platform empowers authorities to streamline operations, operate within budget and work towards sustainability goals, all while improving customer service and satisfaction.
In-Cab Tools
Our easy-to-use in-cab solution is invaluable to drivers, supervisors and managers. Everyone benefits from seamless team communication between trucks and office, touchless alerts, visual maps, route assistance tools, and optional real-time video recording.
Operations Management
The combination of connectivity and visibility makes our dispatch solution an essential tool for busy fleet operators. The platform streamlines dispatching with a single view of trucks, orders, status, and more. Collaboration between supervisors and drivers has never been so easy thanks to the integration of in-cab tools with cloud-based software.
Customer Service
With our digital CRM system, customer service teams can reduce call volumes and streamline workflows. Our integrated platform provides a single-view of customer details, service history, and more while customer portals support easy two-way communication and self-service.
SmartCity Solution
A Connected Technology Solution to Meet Your Every Need
With the help of Routeware, costly complexity gives way to powerful simplicity. Our robust, integrated platform brings together collection and customer solutions, replacing customers’ varied systems and divergent data sets with a single, streamlined user experience.
Collection
Operations
Customer
Operations
Why Routeware
Powerful Technology and Passionate Service
Fulfilling our commitment to customers depends on both relentless innovation and tireless customer support. Our product development team anticipates and harnesses emerging technologies, working in close collaboration with our customer success team to provide a seamless experience to our valued community.
Technology
- Hardware-light and cloud-based
- Open API
- BYOD – Bring Your Own Device (phone or tablet)
- Compliant
Service
- Deployed in under 90 days
- Unlimited portal users
- Full-service customer support available
- Integrations with AWS, Esri, Geotab, Samsara and more
Our Community
Join 1500+ Customers Worldwide
Customer stories
Smart Solutions, Real Results
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to improving resident satisfaction, our municipal partners are exceeding even their own highest expectations.
It’s really helping us to be far more on time and on task and to be far more efficient.
In our first month of service, we had a better record among our customers than our contractor had in each of the previous six months.
[Routeware’s] technology helps the solid waste team make future fiscal year decisions on labor and equipment. We’re now proactive instead of reactive on these issues, from routing to personnel to solving resident issues.
Frequently Asked Questions
Routewate SmartCity has been used by over 150 cities across North America and the UK to transform their waste, street cleansing, and snow removal operations.
While some drivers may have initial concerns about being spied on, once up and running with in-cab technology most see their in-cab computer as a tool they wouldn’t want to be without. There are many reasons for this, but increased autonomy and fewer arguments about what happened at a stop are two of the big ones.
The savings councils make by digitising their rounds massively outweigh the cost. Each truck can do more work, missed bins and customer service admin fall away, and increased income from chargeable services can also add to the payback. We have a calculator that can quantify these savings for your organisation. Using an integrated waste management solution like SmartCity strips away so many of the inefficiencies plaguing local authorities today, such as customer complaints, missed bins, driver dissatisfaction, and recycling contamination.
Absolutely. Cybersecurity is one of our top priorities. We have invested heavily in secure cloud platforms, best practice processes, and specialist partner services to ensure that our customer solutions are as protected as possible from incident or attack.