Partnering For Success: Your Journey With Routeware
When you’re a Routeware customer, your success is at the heart of what we do — and our customer success team was built with supporting you and your goals at its very core. When you join the Routeware community, your customer success manager (CSM) becomes your main point of contact. Anything our customers need, they […]
Four Ways Video Helps Customer Service Representatives Be More Productive
Answering phone calls from solid waste customers can be a full-time job if you let it. But today’s municipalities and haulers are realizing that the right combination of software and vehicle video capability isn’t just a boon for drivers and supervisors: It helps customer service representatives save time on calls, too. Here are four ways […]
Meet Up With Routeware At WasteCon, SWANA Events, More
With just three months left in 2022, it’s time to make final conference plans to close out the year. Will you join us Dec. 5-8 in San Diego for WasteCon? We’ll also be at the Iowa Recycling and Solid Waste Management Conference Oct. 3-5 in Bettendorf, Bestway’s Independent Waste Hauler Conference Oct. 18-20 in Kalamazoo, […]
Offer: 10 Ways to Become The Employer of Choice for Drivers
Municipalities and haulers in need of qualified drivers have a card up their sleeves: technology. Fleet automation and green technology are helping haulers attract more diverse, talented and dependable drivers to operate collection vehicles. And drivers of trucks equipped with technology report many benefits, from less stress to ease of communication with dispatchers and customers. […]
Customer Story: Capturing Key Productivity Measures and Right-Sizing Fleets Across Growing Divisions
At first blush, route optimization software can sound deceivingly simplistic: Input information, then export better routes for greater efficiency. This is all well and good, but there’s more to it than meets the eye. Growing haulers are discovering that route optimization not only saves resources and effort: It also can provide customized business intelligence that […]
Competitive Advantage: NYC Haulers Meet New Demands With Smart Truck Tech
Haulers everywhere have long been accustomed to meeting specific requirements when bidding on municipal contracts. But in 2019 the landscape shifted dramatically for haulers competing for work from the City of New York Department of Sanitation (DSNY). At that time, Local Law 199 (LL 199) established Commercial Waste Zones (CWZ) throughout New York and sent […]
Barney the Dachshund, Enterprise Customers, and Mild Hot Sauce: How Laura Avolio Blends Environmental Studies with Customer Success
In today’s Routeware Spotlight, we’ll get to know more about Laura Avolio, an integral part of the Routeware team. Working on the customer success side of the operation, she explains her favourite part of the job is “the people I get to work and interact with every day.” As an integral part of our customer […]
September Waste Industry Update
Are you working to meet waste and recycling regulations? Do you wonder what each state requires when it comes to organic waste?
Hauler’s Guide To Better Online Reviews
Invest in Success – September 2022
Read our update on the waste industry, including trends and compliance issues, for September 2022.
