Clearing the Path: 4 Common Tech Adoption Challenges and How to Solve Them

Adopting new technology can transform waste management operations, but even the best solutions need the right approach to succeed. At Routeware, we’ve worked closely with industry leaders to identify four common challenges in tech adoption – and more importantly, how to navigate them with confidence. 

1. Leadership Alignment

When leadership is fully aligned with a new technology initiative, it sets the tone for the entire organization. Successful tech adoption starts at the top and visible support from leadership helps drive momentum and trust.  

What works: Build a dedicated internal team to lead training, communication, and adoption efforts. Routeware recommends forming a cross-functional group that champions the rollout across departments and location, ensuring consistent engagement and follow-through.  

2. Engaging Frontline Teams

Drivers and frontline staff are often the most directly impacted by new technology. Their engagement is essential to long-term success. 

What works: Appoint a frontline coordinator who understands both operational realities and the technology being introduced. This person becomes a trusted resource – providing hands-on training, addressing questions, and helping teams feel supported every step of the way.  

3. Cross-Departmental Clarity

When teams understand how new technology supports their goals and fits into the broader strategy, adoption becomes smoother and more impactful.  

What works: Maintain clear, ongoing communication and training to keep everyone aligned. Using a RACI model to clarify roles and responsibilities can help. 

• Responsible – Those executing the implementation and training. 
• Accountable – The decision-makers ensuring success. 
• Consulted – Subject-matter experts and frontline staff providing input. 
• Informed – Stakeholders kept up to date on progress and outcomes. 

This structure promotes transparency, reduces friction, and ensures a unified approach across the organization.  

4. Sustained Support

Continued support is key to maximizing ROI and ensuring long-term success.  

What works: Utilize data-driven insights to create a feedback loop between users, leadership, and your technology partner. Regularly reviewing metrics helps identify pain points early and enables targeted support.  

Let’s turn challenges into wins. Explore more best practices for successful tech adoption with Routeware’s Best Practices Playbook. Access the Playbook here.