Bulky Scheduling
Streamline bulky waste collections by capturing requests online or through your app with automated workflow to the back office.
Self-Service Tools
Empower your team and your community with digital DIY solutions
Solution
Self-Service Tools to Make Everyone’s Work a Bit Easier
Sign-ups and form-fills need not be cumbersome. Self-service solutions enable customers to quickly sign-up to new services or buy additional services, and make it quicker and easier for customer service to manage their existing orders.
Functionalities
Self-Service Requests with integrated Billing
Connect configuration, pricing and quoting with order management and billing.
Self-Service Account Updates
Make it quick and easy for customers to manage existing orders and buy more services.
Self-Service Sign-up
Let customers quickly sign-up to new services at a time that suits them.
Benefits
Streamlining Services for Your Community
Enabling your customers to manage their waste needs with self service tools increases their satisfaction while removing time-intensive administrative burdens from your back office team.
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20%
Less time spent managing customer calls
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16
Hours per week gained in back-office productivity
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17%
Increase in citizen satisfaction with solid waste service
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14%
Reduction in resident complaints
Products
Next Generation Technology Designed to Tackle Your Specific Challenges
Self-Service Tools are a core component of Routeware’s flagship products, designed to support the unique needs of haulers and governments. With a focus on adaptability, ease-of-use, and seamless connectivity, our products provide unrivaled value to our customers.
Customer stories
Serious Success for Ambitious Fleets
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to streamlining billing, Routeware customers are exceeding even their own highest expectations.
The tools are obviously having an impact on our homeowners and our residents, but they are also having an impact on us institutionally because it’s relieving us of a great deal of work
200Fewer calls per day
The part of [Routeware] that really brings it together is that we can deliver education to the customer and provide it right at their fingertips anytime, day or night.
All of [Routeware’s] tools are so easy and innovative. They really help me save time and help focus on strategy and planning.
$66,000In annual savings from switching to digital communications
Yes, you can! Our self-service solutions include an online payments features and integration. Enabling online payments offers a convenient way for customers to pay and helps you capture revenue efficiently and cost effectively.
Providing residents with digital recycling tools not only improves your citizen experience and recycling rates, it saves money as well. Digital web tools and apps cut the cost of answering inbound calls by letting residents search for collection dates and see how to dispose of items properly with speaking to your staff. On top of that there are additional savings from lower contamination, less printing and fewer missed collections. We have an ROI calculator that can quantify these savings for your organization.
Our self-service solutions are flexible and can be tailored to accommodate the unique rules and requirements you have. Our customer-facing tools and apps also offer custom branding and building options to cater to your specific needs and specifications.