Customizable Resident Mobile App
Make it easy to access tools on phones and tablets using our fully integrated, custom-branded mobile app.
Customer Education & Outreach
Engage your community with easy-to-use digital tools
Solution
Web Features and Mobile Apps to Enhance Transparency and Communication
Community education and outreach is essential to reducing recycling contamination, increasing customer satisfaction, and lowering call volumes. Our solutions have been developed for minimal effort and maximum usability—and fun!
Functionalities
Collection Calendar
Provide residents with upcoming schedules, automated reminders, service alerts, and educational campaigns.
Waste Wizard
Let people quickly find the best way to dispose of thousands of items at the touch of a button.
Waste Sorting Game
Test the knowledge of your community with an engaging, interactive game on what goes where.
Benefits
A Win-win, for Your Team and Your Community
Our all-in-one administration portal for education and outreach provides detailed data and analysis on customer behavior and program outcomes, so you can spend less time answering calls and more time delighting customers with great service.
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15%
Reduction in cost of contamination
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80%
Reduction in printing and mailing costs
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20%
Less time spent managing customer calls
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75%
Up to 75% of residents using digital search tool
Products
Next Generation Technology Designed to Tackle Your Specific Challenges
Customer Education & Outreach is a core component of Routeware’s flagship products, designed to support the unique needs of haulers and governments. With a focus on adaptability, ease-of-use, and seamless connectivity, our products provide unrivaled value to our customers.
Customer stories
Serious Success for Ambitious Fleets
Technology is an investment that should be rewarded with obvious ROI, quantifiable results, and actionable insights. Across a range of goals, from balancing routes to streamlining billing, Routeware customers are exceeding even their own highest expectations.
The part of [Routeware] that really brings it together is that we can deliver education to the customer and provide it right at their fingertips anytime, day or night.
All of [Routeware’s] tools are so easy and innovative. They really help me save time and help focus on strategy and planning.
$66,000In annual savings from switching to digital communications
The tools are obviously having an impact on our homeowners and our residents, but they are also having an impact on us institutionally because it’s relieving us of a great deal of work
200Fewer calls per day
Frequently Asked Questions
When well-intentioned recyclers mistakenly assume the correct container for an item, contamination occurs. Our Waste Wizard tools give residents the information they need to correctly dispose of their item, while our Waste Sorting Game educates people by testing and training their understanding of recycling options. With the data collected, you can build targeted campaigns that change behavior and engage your community effectively.
Providing residents with digital recycling tools not only improves your citizen experience and recycling rates, it saves money as well. Digital web tools and apps cut the cost of answering inbound calls by letting residents search for collection dates and see how to dispose of items properly with speaking to your staff. On top of that there are additional savings from lower contamination, less printing and fewer missed collections. We have an ROI calculator that can quantify these savings for your organization.
Static, printed content is susceptible to becoming outdated, easily lost or recycled, and it contributes to a negative environmental impact through printing. By utilizing our service, you can stay connected to people in real time, promptly informing and educating them about new and important changes within your programs. Additionally, you can easily access detailed statistics and analytics on the most searched items and more, providing valuable insights for your initiatives.