SmartCity: Inside the Driver App for Snow Removal (October)

When a storm hits, a snow removal operation lives or dies on communication. Drivers need clear route assignments, supervisors need to know which streets are cleared, and everyone needs accurate records once the event is over. This webinar walks through the SmartCity driver app built for municipal snow plow operations. In this recording, Nick Lidstone shows how drivers use it on the road, and how that data flows straight into the SmartCity portal for operations managers and public works staff.

What You’ll See

• Driver login and logout: how operators start and end a shift in the app
• Pre- and post-trip inspections: how drivers complete and record vehicle inspections digitally, without paper forms
• App walkthrough: the driver’s view of route assignments and progress tracking during a snow event
• Exceptions: how drivers log issues such as blocked streets, damage or obstacles from the cab, as they happen
• City Alerts: how important updates reach drivers in the field
• Menu options: the tools drivers can reach while on a route
• SmartCity portal Ops View: a live operational picture of active vehicles and route progress
• Snow Tracker: following plowing progress across your service area during an event
• Exception reporting in the portal: how issues drivers flag are surfaced, reviewed and acted on

Why It Matters

Snow events compress a lot of work into a few hours. Radio calls, paper inspection sheets and end-of-shift recaps slow response times and leave gaps in the record. When drivers report progress and problems from the app, supervisors can see what’s done, what’s left and where crews are stuck, without chasing updates. That visibility helps reassign resources mid-storm, answer resident and council questions with confidence, and back up after-action reports, budgets and compliance requirements with accurate data.

Who Should Attend: This session is built for public works directors, street and fleet supervisors, operations managers and plow drivers at municipalities using SmartCity, or evaluating it for winter operations.