Glossary
Collection Calendar
A personalized schedule showing residents their pickup days for each waste stream, with reminders and service change alerts.
What is a collection calendar?
A collection calendar is a personalized schedule showing residents their pickup days for each waste stream, with reminders and service change alerts.
Collection calendar explained
Collection calendars answer the question behind an enormous share of inbound calls: when is my pickup? Residents enter their address and see their own schedule across trash, recycling, and organics, then subscribe to reminders by email, text, phone, or app notification. When holidays or reroutes shift the schedule, the calendar updates instantly, unlike the printed version stuck on the refrigerator.
Frequently asked questions
What can a digital collection calendar do?
A digital collection calendar handles reminders in the resident’s chosen channel, service alerts when weather or holidays disrupt pickup, and instant updates when routes change, all matched to the individual address. It answers the question behind an enormous share of inbound calls before the call happens.
How do collection calendars and reminders cut call volume?
Collection calendars and reminders cut call volume by letting residents self-serve the most common questions, and the biggest drops come during schedule changes that previously flooded phone lines. Set-out reminders also improve on-time set-outs, which reduces reported missed pickups and the go-backs behind them.
How does a collection calendar stay accurate?
A collection calendar stays accurate by reading from the same route data operations runs on, so a rebalancing or holiday change updates resident-facing schedules automatically. Calendars maintained separately from routing drift out of sync, and a wrong calendar generates more calls than none.