CAREERS

ROUTEWARE OPEN JOB POSITIONS

Last updated 11/14/2019

Routeware is a 20-year old software and software-as-a-service (SaaS) company that is part of the rapidly-growing “Internet of Things” (IoT) market in the area of fleet service automation. Based in the Portland, Oregon metro area, we have a successful record of selling fleet automation management software to municipalities and companies of all sizes. Here you can make a significant impact within a dynamic, team-centric culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

CORPORATE SALESFORCE ADMINISTRATOR

POSITION OVERVIEW

The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with our team to understand their needs in order to administer and enhance the system accordingly. This person will serve as the “go to” for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

RESPONSIBILITIES

Create and Manage Changes to the System

  • Proactively seek out and identify needed system changes.
  • Proactively gather feedback from users.
  • Manage system changes without interruption to the user.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Gather requirements from end users.
  • Modify the system to increase benefits and usability.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and functions.
  • Create custom objects when necessary.
  • Handle on-going customization/ alteration of Salesforce.com.
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
  • Create new reporting capabilities and respond to reporting requests as needed.
  • Provide support functions as needed.

Maintain System, Security and Integrity

  • Map Salesforce.com hierarchy and territories in response to personnel changes.
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  • Grant/ remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction

  • Create and administer training to existing or new users/groups.
  • Provide one to one training to end users on an on-going basis.
  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system.
  • Assist management to create processes in Salesforce.com to help monitor activities, trends, sales and leads.
  • Communicate regularly with user base regarding new features, enhancements and changes to the system.
  • Monitor usage and mentor users/groups needing assistance.
  • Continually seek ways to further enhance the end-user experience.

Process Creation, Documentation and Maintenance

  • Document company processes and workflows.
  • Develop process documentation and field maps.
  • Create new processes and associated reporting.

Data Quality, Migration and Maintenance

  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
  • Import data as appropriate.
  • Monitor and manage exception logs for back end system integration with SFDC.
  • Manage duplicate records.
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance

  • Create and maintain dashboards.
  • Create and maintain reports including folder maintenance.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Build and manage report folders for reps to improve sales efficiency.

QUALIFICATIONS

  • Salesforce Admin 201 or 211 experience
  • Understanding of custom objects, fields, validation rule, workflow rules, process flows, and visual workflow and knowledge of which situations are appropriate for each
  • Understanding Salesforce sharing model, profiles, and role hierarchies
  • Ability to architect and implement a Salesforce solution in regards to an identified business priority
  • Experience with Salesforce report and dashboard builder
  • Strong working knowledge of Microsoft Office products: Excel, PowerPoint, Word
  • Strong project management and analytical skills. Ability to prioritize and manage multiple tasks simultaneously
  • In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
  • 3 to 5 years of Salesforce administration experience
  • 4-year Bachelor’s degree

The following qualifications would be a plus:

  • Administrator or Platform Developer I or II certification
  • Experience owning a Salesforce system (Sales/Service/Marketing)
  • Experience with Apex, CPQ, SQL, Visualforce, Lightning Components, and/or Salesforce API

LOCATION

  • Routeware headquarters: Portland, Oregon.

SENIOR DIRECTOR OF MARKETING

RESPONSIBILITIES

The Senior Director of Marketing will be responsible for leading and overseeing all strategic and development aspects of branding, marketing communications, lead generation, product launch, and management of the company’s image. To be successful, you will focus on pipeline and revenue outcomes (not just top of funnel), think strategically and in terms of long-running and repeatable programs. Overall, you will serve as “editor in chief” to ensure that our content is engaging, driving marketing results and propelling our customers through each stage of the sales funnel.

TASKS AND OPPORTUNITIES

  • Oversee all web advertising content for high-traffic, lead generating inbound channels (social, email, blog, landing pages, etc.) working with direct reports responsible for day to day execution
  • Managing product management/marketing
  • Website content creation and layout ensuring all written content is on-brand
  • Develop, implement, analyze and constantly refine our customer acquisition program strategy to guarantee effective and efficient content that articulates our core benefits and points of differentiation
  • Understand and develop generation campaigns that encompass the entire buying journey
  • Establish best practices, tools, and processes for promoting and executing an integrated marketing plan that helps Routeware differentiate and stand out in the marketplace
  • Develop strategies for inbound and outbound campaigns – incorporating email marketing, SEO/ SEM, social website, display advertising, live events, etc.

Our ideal candidate will be a high-energy, high-output individual that possesses many of the following skills and qualities:

  • 10+ years of enterprise/mid-market B2B marketing experience
  • Experience with software and SaaS companies that sell into the enterprise/mid-market
  • Experience with marketing automation (e.g. Pardot, Marketo, HubSpot, Eloqua, Act-On) knowledge and Salesforce
  • Excellent presentation skills utilizing systems including MS Office, Word, PowerPoint, and Excel
  • Prior experience managing outside PR agencies and analyst relations
  • Strong analytical and financial skills; must have budget management experience
  • Possess good interpersonal and management/leadership skills
  • Excellent oral and written communication skills
  • Passion to work in a small, entrepreneurial company
  • Strong computer and Internet skills
  • Ability to develop/edit compelling, succinct, error-free marketing materials and campaign messaging
  • An undergraduate degree in a related field is a plus and an MBA strongly preferred

LOCATION

  • Routeware headquarters: Portland, Oregon

ONLY LOCAL APPLICANTS WILL BE CONSIDERED

TECHNICAL SUPPORT SPECIALIST

POSITION OVERVIEW

We’re looking for exceptionally motivated, energetic, and bright technical support associates who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware, computer software, cloud services, organizational efficiency, and technology in general. You will have exceptional communication skills, be a hard worker who pays attention to details, is process oriented, and have a can-do attitude.

RESPONSIBILITIES

  • Handle support calls from customers
  • Troubleshoot and resolve customer hardware issues
  • Create and contribute to user documentation and support knowledge base
  • Assist with customer upgrades
  • Conduct device configurations and preparation
  • Assist with processing RMA’s
  • Carry after hours support phone on rotating schedule

QUALIFICATIONS

  • An associate’s degree or better from an accredited school
  • A strong team player with the willingness and ability to collaborate across multiple projects
  • Ability to juggle multiple tasks
  • Strong work ethic, a high level of integrity, and a willingness to put customers first
  • Flexibility and willingness to work on whatever is required; being a small company, we wear multiple hats
  • Great communication skills as the position may require talking with our customers, partners and vendors
  • Progressively increasing levels of responsibility in the areas of operations management and customer service
  • Willingness to travel occasionally

NICE TO HAVE

  • Experience with SQL and basic SQLServer administration
  • Experience with AWS cloud environment
  • Experience with SalesForce
  • Experience with Android and Windows OS
  • Experience with scripting (batch files etc.)

REGIONAL SALES MANAGER

POSITION OVERVIEW

The Regional Sales Manager position is a key individual-contributor sales component of the Routeware North American sales team. This position is responsible for executing regional sales and business development strategies within a North American territory consisting of approximately 8 – 10 states, and perhaps several Canadian provinces. The Sales Manager is responsible for identifying and closing both new name business opportunities as well as further developing existing customers.

In this role, the candidate will be responsible for acquiring new clients that meet Routeware’s basic prospect profile within the municipal, waste hauling, and other mobile fleet industries. In the business development role, the candidate will be assigned a list of existing customers to manage and develop. In both cases the candidate will develop revenue-producing relationships with decision-making CXO level executives and drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution.

RESPONSIBILITIES

  • Achieve monthly, quarterly and annual sales targets established by the Vice President of Sales.
  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.
  • Work in close collaboration with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

SKILL AND EXPERIENCE REQUIREMENTS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • Demonstrated success with enterprise software offerings under license and SaaS models.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management.
  • Ability to maintain strong territory management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.
  • Strong verbal and written communication skills for customer communications, proposal generation, etc.
  • Negotiation skills for six and seven-figure enterprise-wide contracts.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

EDUCATION REQUIREMENTS

Bachelor’s degree required

FIELD SERVICE TECHNICIAN

We’re looking for exceptionally motivated, energetic, and bright technicians who are not afraid to get their hands dirty. We want people who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general. Strong troubleshooting skills are a must in this position. The candidate will be a hard worker who pays attention to details while demonstrating outstanding communication skills.

RESPONSIBILITIES

  • Install computer and hardware components on various commercial vehicles
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide assistance to the technical support team
  • Assist in preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Processing return material authorizations (RMAs)
  • Other duties as assigned

QUALIFICATIONS

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles
  • Solid track record in high-quality electronics installations, including direct customer contact
  • Must have ability to travel nationwide as needed
  • High degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well in teams
  • Demonstrated ability to work with many different departments within a company

SOFTWARE ENGINEER

If you are a Software Engineer on the .NET stack and want to work in the M2M (machine to machine) space, then we are very interested in talking with you! You will primarily be helping us build and refine our suite of vehicle tracking software, help design/architect new product lines and integrate with third party systems. This is fun work with many new features to be added and the chance to play around with new technologies and hardware.

RESPONSIBILITIES

  • Architect, design, and write software for Routeware products including, but not limited to, the Back Office suite of projects including RCC, RBO server, Rcore and other on board solutions
  • Architect, design, and write software for new Routeware products.
  • Aid in planning the technology direction and roadmap of the Routeware suite of products.
  • Participate in quality assurance activities including integration and system testing.
  • Support activities related to rolling out new releases to customers.
  • Write and/or review documentation typical of software development methodologies such as Product Requirements, Functional Specifications, and Integration Test Plans.
  • Participate in agile and scrum like engineering processes including daily standups, code reviews, sprint planning and paired programming as appropriate.
  • Provide technical assistance to Customer Support, including problem diagnosis and issue resolution.
  • Research new technologies and solutions as appropriate.
  • Other duties as assigned.

QUALIFICATIONS

  • 5+ years of Software Engineering experience
  • Experience with the .NET stack (.NET, ASP.NET, C#, MVC, etc.)
  • JavaScript and JQuery
  • Experience and understanding of system integration practices and technologies such as web services
  • Strong background with SQL Server and writing stored procedures
  • Strong team player with the willingness and ability to collaborate across multiple projects
  • Ability to juggle multiple tasks
  • Strong work ethic, along with a high level of integrity
  • Flexibility and willingness to work on whatever is required; being a small company, we wear multiple hats
  • Great communication skills as the position may require talking with our customers, partners and vendors
  • Willingness to provide technical support from time-to-time
  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles

Nice to Have

  • User Experience Design, fluid with CSS
  • Thread programming
  • Experience with continuous integration and unit testing
  • Experience with Agile methodologies.
  • Cloud-based experience such as SaaS and AWS
  • Touch Screen Mobile Devices
  • Cellular communications
  • WCF
  • Telerik or other reporting packages
  • GPS and Google mapping
  • VoIP
  • RFID

If you are interested in any of these exciting opportunities, please submit your cover letter and resume to HR@Routeware.com

The preceding position descriptions are intended only to describe the general nature and level of work to be performed by an incumbent employee. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.