CAREERS

ROUTEWARE OPEN JOB POSITIONS

Last updated 12/3/2018

Routeware is a 19-year old software and software-as-a-service (SaaS) company that is part of the rapidly-growing “Internet of Things” (IoT) market in the area of fleet service automation. Based in the Portland, Oregon metro area, we have a successful record of selling fleet automation management software to municipalities and companies of all sizes. Here you can make a significant impact within a dynamic, team-centric culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

MARKETING COORDINATOR

POSITION OVERVIEW

The Marketing Coordinator will assist marketing managers with marketing Routeware products by project managing Marketing initiatives; helping to develop and implement marketing and advertising campaigns; tracking marketing’s effect on sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases and lists; and preparing reports and presentations.

RESPONSIBILITIES

  • Supporting marketing executives with administrative tasks, attending meetings, working with Salesforce CRM, and executing to-do lists
  • Supporting marketing executives in organizing various projects
  • Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities
  • Supporting sales staff by providing market trends, new product information materials; relaying customer service requests
  • Conducting market research
  • Supporting marketing and advertising campaigns by preparing strategic support, plans, and objectives; planning and organizing promotional presentations; updating calendars
  • Preparing marketing reports by collecting, analyzing, and summarizing sales data and Marketing influence
  • Keeping promotional materials ready by coordinating requirements with Sales and Marketing; inventorying stock; placing orders; verifying receipt
  • Assisting posting online content on the company’s website and social media accounts
  • Drafting the copy for marketing literature (brochures, press releases etc.) to augment the company’s presence in the market
  • Researching competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases
  • Assisting in planning meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists
  • Updating job knowledge by participating in educational opportunities; reading trade publications
  • Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

QUALIFICATIONS

  • Bachelor’s Degree in Business Administration, Marketing, or Advertising
  • 2+ years’ sales operations, marketing, advertising, copywriting, or related experience
  • Project management or coordination experience, familiarity with project management software a plus
  • Strong attention to detail
  • Understanding of B2B marketing and sales operations (relating to enterprise software preferred)
  • Familiarity with different marketing disciplines (field marketing, lead gen/outbound, inbound, product, customer marketing)
  • List management and data cleansing (Excel)
  • Familiarity with audience segmentation, persona messaging, and analysis
  • Must be motivated and able to work with minimal supervision
  • Exceptional verbal and written communication skills
  • Proficiency in MS Office, marketing automation software, and cloud-based software and tools (Excel, PowerPoint, Google Analytics, Google Apps, WordPress etc.)
  • Proficiency with Adobe Creative Suite (Photoshop, InDesign, Illustrator)
  • Proficiency in Salesforce CRM

SALES OPERATIONS ADMINISTRATOR

POSITION OVERVIEW

The Sales Operations Administrator is responsible for increasing the productivity of the Routeware sales force by reducing the administrative burden on individual contributors so that they can focus their efforts on the growth of existing accounts and closing new business opportunities. This individual is involved in Deal Management, Partner Development, CRM Management, Sales Programs, Pipeline and Forecasting, Sales Communications, Requests for Proposals (RFPs), and other Special Projects. This position works closely with other departments, such as Marketing and Finance, and plays a key role in contributing to the success of the Routeware Sales team and the company as a whole.

RESPONSIBILITIES

  • Support VP of Sales: assist VP of Sales with planning, follow-up, and administrative details
  • Sales Administration: Responsible for the daily support of the Sales team to minimize the administrative work of individual contributors and assist the sales team in removing road blocks in the sales process. Support key elements of sales operations such as sales planning, forecasting, territory design and management, sales performance reporting, sales workflow and analytics, sales enablement and training, high-volume outbound sales operations, prospect list management, data cleansing and integrity. Ensure smooth data flow between departments.
  • Salesforce CRM: Ensure accuracy of Account and Opportunity information in Routeware’s Salesforce.com CRM system. Ensure team member adherence to Routeware sales processes and correct data input. Be the “Go-To” power user of Salesforce.com including, but not limited to, the creation of dashboards, custom reports, ad-hoc queries, etc. Stay abreast of new Salesforce.com functionality and make recommendations that will benefit the organization. Respond to internal Salesforce Cases and troubleshoot issues that arise.
  • Industry / Partners: Maintain an extensive working knowledge of our industry, products, and organizations. Assist in the development and maintenance of the Routeware Partner Program aimed at the generation of revenue via 3rd party channels.
  • Proposals: Manage the RFP proposal process, including the development of quotes and proposals and maintenance of Routeware’s proposal management platform.

QUALIFICATIONS

  • Strong analytical skills and the ability to pinpoint trends/patterns in behavioral and sales data
  • Strong oral and written communications skills
  • Strong working knowledge of Microsoft Office products: Excel, PowerPoint, Word
  • Strong working knowledge of Salesforce.com preferred. Experience with other CRM applications can be substituted.
  • List management and data cleansing capabilities in Excel
  • Familiarity with sales enablement and sales engagement automation platforms
  • Working knowledge of the RFP process. Experience with RFP project management programs a plus.
  • Ability to prioritize and manage multiple tasks simultaneously
  • Solution-oriented and a problem solver
  • Working knowledge of the Customer lifecycle in B2B software, and an understanding of how Marketing, Sales, and Customer Support function together
  • Minimum of 5 years of experience in Sales Operations or other relevant business operation positions
  • 4-year Bachelor’s degree in an analytical field
  • A positive, enthusiastic, and motivational personality and work ethic in a fast-paced and dynamic sales environment

SOLUTIONS ENGINEER

POSITION OVERVIEW

The Solutions Engineer position is a key component of the Routeware North American direct sales team.  This position is responsible for working with and supporting the North American direct sales team and providing technical and demonstration assistance on sales calls. The Solutions Engineer is also a vital factor in ensuring that what Routeware delivers matches customer expectations. The support supervisor aspect of this role will monitor the incoming cases to ensure they are being worked on in a timely manner and by the correct people. As well as working with support team to handle cases more effectively. Additionally, this position will act as a liaison between support, sales & engineering.

RESPONSIBILITIES

  • Demonstration of Routeware products to prospects and customers
  • Development of customer training programs
  • Development of executive “best practice” training initiatives
  • Monitor and assign support cases to appropriate members of the support team to ensure that cases do not go unassigned for too long.
  • Liaison to engineering for escalated support cases as well as enhancements and feature requests gathered during sales cycle and onsite training.
  • Monthly reporting of support case statistics to manage
  • Sales training and coaching
  • Post-sales product implementation/installation planning and execution
  • Presales solution designs and proposals
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Work in close collaboration with Routeware’s presales, postsales, and Executive Management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.
  • Development/Participation in various other prospect and customer initiatives as they present themselves

QUALIFICATIONS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management;
  • Ability to maintain strong sales management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

REGIONAL SALES MANAGER

POSITION OVERVIEW

The Regional Sales Manager position is a key individual-contributor sales component of the Routeware North American sales team. This position is responsible for executing regional sales and business development strategies within a North American territory consisting of approximately 8 – 10 states, and perhaps several Canadian provinces. The Sales Manager is responsible for identifying and closing both new name business opportunities as well as further developing existing customers.

In this role, the candidate will be responsible for acquiring new clients that meet Routeware’s basic prospect profile within the municipal, waste hauling, and other mobile fleet industries. In the business development role, the candidate will be assigned a list of existing customers to manage and develop. In both cases the candidate will develop revenue-producing relationships with decision-making CXO level executives and drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution.

RESPONSIBILITIES

  • Achieve monthly, quarterly and annual sales targets established by the Vice President of Sales.
  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.
  • Work in close collaboration with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

SKILL AND EXPERIENCE REQUIREMENTS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • Demonstrated success with enterprise software offerings under license and SaaS models.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management.
  • Ability to maintain strong territory management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.
  • Strong verbal and written communication skills for customer communications, proposal generation, etc.
  • Negotiation skills for six and seven-figure enterprise-wide contracts.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

EDUCATION REQUIREMENTS

Bachelor’s degree required

FIELD SERVICE TECHNICIAN

We’re looking for exceptionally motivated, energetic, and bright technicians who are not afraid to get their hands dirty. We want people who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general. Strong troubleshooting skills are a must in this position. The candidate will be a hard worker who pays attention to details while demonstrating outstanding communication skills.

RESPONSIBILITIES

  • Install computer and hardware components on various commercial vehicles
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide assistance to the technical support team
  • Assist in preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Processing return material authorizations (RMAs)
  • Other duties as assigned

QUALIFICATIONS

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles
  • Solid track record in high-quality electronics installations, including direct customer contact
  • Must have ability to travel nationwide as needed
  • High degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well in teams
  • Demonstrated ability to work with many different departments within a company

SOFTWARE ENGINEER

If you are a Software Engineer on the .NET stack and want to work in the M2M (machine to machine) space, then we are very interested in talking with you! You will primarily be helping us build and refine our suite of vehicle tracking software, help design/architect new product lines and integrate with third party systems. This is fun work with many new features to be added and the chance to play around with new technologies and hardware.

RESPONSIBILITIES

  • Architect, design, and write software for Routeware products including, but not limited to, the Back Office suite of projects including RCC, RBO server, Rcore and other on board solutions
  • Architect, design, and write software for new Routeware products.
  • Aid in planning the technology direction and roadmap of the Routeware suite of products.
  • Participate in quality assurance activities including integration and system testing.
  • Support activities related to rolling out new releases to customers.
  • Write and/or review documentation typical of software development methodologies such as Product Requirements, Functional Specifications, and Integration Test Plans.
  • Participate in agile and scrum like engineering processes including daily standups, code reviews, sprint planning and paired programming as appropriate.
  • Provide technical assistance to Customer Support, including problem diagnosis and issue resolution.
  • Research new technologies and solutions as appropriate.
  • Other duties as assigned.

QUALIFICATIONS

  • 5+ years of Software Engineering experience
  • Experience with the .NET stack (.NET, ASP.NET, C#, MVC, etc.)
  • JavaScript and JQuery
  • Experience and understanding of system integration practices and technologies such as web services
  • Strong background with SQL Server and writing stored procedures
  • Strong team player with the willingness and ability to collaborate across multiple projects
  • Ability to juggle multiple tasks
  • Strong work ethic, along with a high level of integrity
  • Flexibility and willingness to work on whatever is required; being a small company, we wear multiple hats
  • Great communication skills as the position may require talking with our customers, partners and vendors
  • Willingness to provide technical support from time-to-time
  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles

Nice to Have

  • User Experience Design, fluid with CSS
  • Thread programming
  • Experience with continuous integration and unit testing
  • Experience with Agile methodologies.
  • Cloud-based experience such as SaaS and AWS
  • Touch Screen Mobile Devices
  • Cellular communications
  • WCF
  • Telerik or other reporting packages
  • GPS and Google mapping
  • VoIP
  • RFID

If you are interested in any of these exciting opportunities, please submit your cover letter and resume to HR@Routeware.com

The preceding position descriptions are intended only to describe the general nature and level of work to be performed by an incumbent employee. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.