CAREERS

ROUTEWARE OPEN JOB POSITIONS

Last updated 6/26/2019

Routeware is a 20-year old software and software-as-a-service (SaaS) company that is part of the rapidly-growing “Internet of Things” (IoT) market in the area of fleet service automation. Based in the Portland, Oregon metro area, we have a successful record of selling fleet automation management software to municipalities and companies of all sizes. Here you can make a significant impact within a dynamic, team-centric culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

SOLUTIONS ENGINEER

POSITION OVERVIEW

The Solutions Engineer position is a key component of the Routeware North American direct sales team.  This position is responsible for working with and supporting the North American direct sales team and providing technical and demonstration assistance on sales calls. The Solutions Engineer is also a vital factor in ensuring that what Routeware delivers matches customer expectations. The support supervisor aspect of this role will monitor the incoming cases to ensure they are being worked on in a timely manner and by the correct people. As well as working with support team to handle cases more effectively. Additionally, this position will act as a liaison between support, sales & engineering.

RESPONSIBILITIES

  • Demonstration of Routeware products to prospects and customers
  • Development of customer training programs
  • Development of executive “best practice” training initiatives
  • Monitor and assign support cases to appropriate members of the support team to ensure that cases do not go unassigned for too long.
  • Liaison to engineering for escalated support cases as well as enhancements and feature requests gathered during sales cycle and onsite training.
  • Monthly reporting of support case statistics to manage
  • Sales training and coaching
  • Post-sales product implementation/installation planning and execution
  • Presales solution designs and proposals
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Work in close collaboration with Routeware’s presales, postsales, and Executive Management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.
  • Development/Participation in various other prospect and customer initiatives as they present themselves

QUALIFICATIONS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management;
  • Ability to maintain strong sales management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

TECHNICAL SUPPORT SPECIALIST

POSITION OVERVIEW

We’re looking for exceptionally motivated, energetic, and bright technical support associates who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware, computer software, cloud services, organizational efficiency, and technology in general. You will have exceptional communication skills, be a hard worker who pays attention to details, is process oriented, and have a can-do attitude.

RESPONSIBILITIES

  • Handle support calls from customers
  • Troubleshoot and resolve customer hardware issues
  • Create and contribute to user documentation and support knowledge base
  • Assist with customer upgrades
  • Conduct device configurations and preparation
  • Assist with processing RMA’s
  • Carry after hours support phone on rotating schedule

QUALIFICATIONS

  • An associate’s degree or better from an accredited school
  • A strong team player with the willingness and ability to collaborate across multiple projects
  • Ability to juggle multiple tasks
  • Strong work ethic, a high level of integrity, and a willingness to put customers first
  • Flexibility and willingness to work on whatever is required; being a small company, we wear multiple hats
  • Great communication skills as the position may require talking with our customers, partners and vendors
  • Progressively increasing levels of responsibility in the areas of operations management and customer service
  • Willingness to travel occasionally

NICE TO HAVE

  • Experience with SQL and basic SQLServer administration
  • Experience with AWS cloud environment
  • Experience with SalesForce
  • Experience with Android and Windows OS
  • Experience with scripting (batch files etc.)

REGIONAL SALES MANAGER

POSITION OVERVIEW

The Regional Sales Manager position is a key individual-contributor sales component of the Routeware North American sales team. This position is responsible for executing regional sales and business development strategies within a North American territory consisting of approximately 8 – 10 states, and perhaps several Canadian provinces. The Sales Manager is responsible for identifying and closing both new name business opportunities as well as further developing existing customers.

In this role, the candidate will be responsible for acquiring new clients that meet Routeware’s basic prospect profile within the municipal, waste hauling, and other mobile fleet industries. In the business development role, the candidate will be assigned a list of existing customers to manage and develop. In both cases the candidate will develop revenue-producing relationships with decision-making CXO level executives and drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution.

RESPONSIBILITIES

  • Achieve monthly, quarterly and annual sales targets established by the Vice President of Sales.
  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.
  • Work in close collaboration with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

SKILL AND EXPERIENCE REQUIREMENTS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • Demonstrated success with enterprise software offerings under license and SaaS models.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management.
  • Ability to maintain strong territory management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.
  • Strong verbal and written communication skills for customer communications, proposal generation, etc.
  • Negotiation skills for six and seven-figure enterprise-wide contracts.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

EDUCATION REQUIREMENTS

Bachelor’s degree required

FIELD SERVICE TECHNICIAN

We’re looking for exceptionally motivated, energetic, and bright technicians who are not afraid to get their hands dirty. We want people who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general. Strong troubleshooting skills are a must in this position. The candidate will be a hard worker who pays attention to details while demonstrating outstanding communication skills.

RESPONSIBILITIES

  • Install computer and hardware components on various commercial vehicles
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide assistance to the technical support team
  • Assist in preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Processing return material authorizations (RMAs)
  • Other duties as assigned

QUALIFICATIONS

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles
  • Solid track record in high-quality electronics installations, including direct customer contact
  • Must have ability to travel nationwide as needed
  • High degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well in teams
  • Demonstrated ability to work with many different departments within a company

SOFTWARE ENGINEER

If you are a Software Engineer on the .NET stack and want to work in the M2M (machine to machine) space, then we are very interested in talking with you! You will primarily be helping us build and refine our suite of vehicle tracking software, help design/architect new product lines and integrate with third party systems. This is fun work with many new features to be added and the chance to play around with new technologies and hardware.

RESPONSIBILITIES

  • Architect, design, and write software for Routeware products including, but not limited to, the Back Office suite of projects including RCC, RBO server, Rcore and other on board solutions
  • Architect, design, and write software for new Routeware products.
  • Aid in planning the technology direction and roadmap of the Routeware suite of products.
  • Participate in quality assurance activities including integration and system testing.
  • Support activities related to rolling out new releases to customers.
  • Write and/or review documentation typical of software development methodologies such as Product Requirements, Functional Specifications, and Integration Test Plans.
  • Participate in agile and scrum like engineering processes including daily standups, code reviews, sprint planning and paired programming as appropriate.
  • Provide technical assistance to Customer Support, including problem diagnosis and issue resolution.
  • Research new technologies and solutions as appropriate.
  • Other duties as assigned.

QUALIFICATIONS

  • 5+ years of Software Engineering experience
  • Experience with the .NET stack (.NET, ASP.NET, C#, MVC, etc.)
  • JavaScript and JQuery
  • Experience and understanding of system integration practices and technologies such as web services
  • Strong background with SQL Server and writing stored procedures
  • Strong team player with the willingness and ability to collaborate across multiple projects
  • Ability to juggle multiple tasks
  • Strong work ethic, along with a high level of integrity
  • Flexibility and willingness to work on whatever is required; being a small company, we wear multiple hats
  • Great communication skills as the position may require talking with our customers, partners and vendors
  • Willingness to provide technical support from time-to-time
  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles

Nice to Have

  • User Experience Design, fluid with CSS
  • Thread programming
  • Experience with continuous integration and unit testing
  • Experience with Agile methodologies.
  • Cloud-based experience such as SaaS and AWS
  • Touch Screen Mobile Devices
  • Cellular communications
  • WCF
  • Telerik or other reporting packages
  • GPS and Google mapping
  • VoIP
  • RFID

If you are interested in any of these exciting opportunities, please submit your cover letter and resume to HR@Routeware.com

The preceding position descriptions are intended only to describe the general nature and level of work to be performed by an incumbent employee. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.