CAREERS

ROUTEWARE OPEN JOB POSITIONS

Last updated 9/18/2018

Routeware is a 19-year old software and software-as-a-service (SaaS) company that is part of the rapidly-growing “Internet of Things” (IoT) market in the area of fleet service automation. Based in the Portland, Oregon metro area, we have a successful record of selling fleet automation management software to municipalities and companies of all sizes. Here you can make a significant impact within a dynamic, team-centric culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

MARKETING & SALES COORDINATOR

POSITION OVERVIEW

The Sales and Marketing Administrator will assist marketing managers and VP of Sales with marketing Routeware products by helping to develop and implement marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports; organizing and managing the Request for Proposal process.

RESPONSIBILITIES

  • Supporting sales executives with administrative tasks, attending meetings, working with Salesforce CRM, and executing to-do lists
  • Coordinating and managing the Request for Proposal (RFP) process
  • Supporting marketing and sales executives in organizing various projects
  • Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities
  • Supporting sales staff by providing existing sales data, market trends, forecasts, account analyses, new product information materials; relaying customer service requests
  • Conducting market research
  • Supporting marketing and advertising campaigns by preparing strategic support, plans, and objectives; planning and organizing promotional presentations; updating calendars
  • Preparing marketing reports by collecting, analyzing, and summarizing sales data
  • Keeping promotional materials ready by coordinating requirements with Sales and Marketing; inventorying stock; placing orders; verifying receipt
  • Assisting posting online content on the company’s website and social media accounts
  • Drafting the copy for marketing literature (brochures, press releases etc.) to augment the company’s presence in the market
  • Researching competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases
  • Assisting in planning meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists
  • Updating job knowledge by participating in educational opportunities; reading trade publications
  • Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

QUALIFICATIONS

  • Bachelor’s Degree in Business Administration, Marketing, or Advertising
  • 2+ years’ sales operations, marketing, advertising, copywriting, or related experience
  • Strong attention to detail
  • Must be motivated and able to work with minimal supervision
  • Exceptional verbal and written communication skills
  • Experience with governmental agencies and the RFP process
  • Proficiency in MS Office, marketing automation software, and cloud-based software and tools (Google Analytics, Google Apps, Adwords, WordPress etc.)
  • Proficiency with Adobe Creative Suite
  • Proficiency in Salesforce CRM

SOLUTIONS ENGINEER

POSITION OVERVIEW

The Solutions Engineer position is a key component of the Routeware North American direct sales team.  This position is responsible for working with and supporting the North American direct sales team and providing technical and demonstration assistance on sales calls. The Solutions Engineer is also a vital factor in ensuring that what Routeware delivers matches customer expectations. The support supervisor aspect of this role will monitor the incoming cases to ensure they are being worked on in a timely manner and by the correct people. As well as working with support team to handle cases more effectively. Additionally, this position will act as a liaison between support, sales & engineering.

RESPONSIBILITIES

  • Demonstration of Routeware products to prospects and customers
  • Development of customer training programs
  • Development of executive “best practice” training initiatives
  • Monitor and assign support cases to appropriate members of the support team to ensure that cases do not go unassigned for too long.
  • Liaison to engineering for escalated support cases as well as enhancements and feature requests gathered during sales cycle and onsite training.
  • Monthly reporting of support case statistics to manage
  • Sales training and coaching
  • Post-sales product implementation/installation planning and execution
  • Presales solution designs and proposals
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Work in close collaboration with Routeware’s presales, postsales, and Executive Management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.
  • Development/Participation in various other prospect and customer initiatives as they present themselves

QUALIFICATIONS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management;
  • Ability to maintain strong sales management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

REGIONAL ACCOUNT EXECUTIVE

POSITION OVERVIEW

The Account Executive position (currently seeking candidates in the Northeast and Midwest, and Southern California) is a key sales component of the Routeware North American sales team.  This position is responsible for executing regional sales and business development strategies within a North American territory consisting of approximately 8 – 10 states, and perhaps several Canadian provinces.  The Account Executive is responsible for identifying and closing both new name business opportunities as well as further developing existing customers.

In the hunter role, the candidate will be responsible for acquiring new clients that meet Routeware’s basic prospect profile, within the waste hauling and other mobile fleet industries. In the business development role, the candidate will be assigned a list of existing customers to manage and develop. In both cases the candidate will develop revenue-producing relationships with decision-making CxO level executives and drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution.

RESPONSIBILITIES

  • Achieve monthly, quarterly and annual sales targets established by the Vice President of Sales.
  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.
  • Personally develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.
  • Work in close collaboration with Routeware’s presales, postsales, and Executive Management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

QUALIFICATIONS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management;
  • Ability to maintain strong sales management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

EDUCATION REQUIREMENTS

Bachelor’s degree preferred

FIELD SERVICE TECHNICIAN

We’re looking for exceptionally motivated, energetic, and bright technicians who are not afraid to get their hands dirty. We want people who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general. Strong troubleshooting skills are a must in this position. The candidate will be a hard worker who pays attention to details while demonstrating outstanding communication skills.

RESPONSIBILITIES

  • Install computer and hardware components on various commercial vehicles
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide assistance to the technical support team
  • Assist in preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Processing return material authorizations (RMAs)
  • Other duties as assigned

QUALIFICATIONS

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles
  • Solid track record in high-quality electronics installations, including direct customer contact
  • Must have ability to travel nationwide as needed
  • High degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well in teams
  • Demonstrated ability to work with many different departments within a company

If you are interested in any of these exciting opportunities, please submit your cover letter and resume to HR@Routeware.com

The preceding position descriptions are intended only to describe the general nature and level of work to be performed by an incumbent employee. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.