CAREERS

ROUTEWARE OPEN JOB POSITIONS

Last updated 1/21/2020

Routeware is a leading provider of fleet automation and analytics software to the waste industry. Established 20 years ago, it is based in the Portland, Oregon metro area, with a successful record of selling fleet automation management software to municipalities and companies of all sizes. In this role, you can make a significant impact within a dynamic, team-centric culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

REGIONAL SALES MANAGER

POSITION OVERVIEW

The Regional Sales Manager position is a key individual-contributor sales component of the Routeware North American sales team. This position is responsible for executing regional sales and business development strategies within a North American territory consisting of approximately 8 – 10 states, and perhaps several Canadian provinces. The Sales Manager is responsible for identifying and closing both new name business opportunities as well as further developing existing customers.

In this role, the candidate will be responsible for acquiring new clients that meet Routeware’s basic prospect profile within the municipal, waste hauling, and other mobile fleet industries. In the business development role, the candidate will be assigned a list of existing customers to manage and develop. In both cases the candidate will develop revenue-producing relationships with decision-making CXO level executives and drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution.

RESPONSIBILITIES

  • Achieve monthly, quarterly and annual sales targets established by the Vice President of Sales.
  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.
  • Personally, develop strong, long-term relationships and referrals with senior management within assigned territory.
  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.
  • Work in close collaboration with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
  • Adhere to all Routeware Sales, Human Resource, and corporate ethical policies, standards and guidelines.
  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

SKILL AND EXPERIENCE REQUIREMENTS

  • Demonstrated success in both new business acquisition and customer development selling in an enterprise software and/or IT services/technology environment.
  • Demonstration of consistent over-achievement of client acquisition and sales revenue targets.
  • Demonstrated success with enterprise software offerings under license and SaaS models.
  • At least 5 – 8 years of direct sales experience in an enterprise software and/or IT services/technology environment. Experience in the waste industry and/or other fleet technology sales is a plus.
  • Experience with vendor selection processes including RFI and RFP issuance and response management.
  • Ability to maintain strong territory management focus during sales cycles that are typically six months to one year in duration.
  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives.
  • Thorough command of English, both written and spoken.
  • Strong verbal and written communication skills for customer communications, proposal generation, etc.
  • Negotiation skills for six and seven-figure enterprise-wide contracts.

TRAVEL REQUIREMENTS

The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship building.

EDUCATION REQUIREMENTS

Bachelor’s degree required

CUSTOMER SUCCESS REPRESENTATIVE

POSITION OVERVIEW

The Customer Success Representative is responsible for increasing the productivity of the Routeware sales force by reducing the administrative burden individual contributors so they can focus their efforts on the growth of the existing accounts and closing new business opportunities. This individual will own the management of the Request for Proposal (RFP) process and the Comprehensive Customer Care Program Management (which includes oversite of the NPS survey). The customer success representative will work directly with the field sales rep and the clients to fulfill all hardware replacement, license transfer and parts order request from existing customers. This position works closely with other departments, such as Marketing and Finance, and plays a key role in contributing to the success of the Routeware Sales team and the company as a whole.

RESPONSIBILITIES

  • Request for Proposal (RFP)Responses Management: Manage the RFP proposal response process, including the development of quotes and proposals and maintenance of Routeware’s proposal management platform. Ensure accuracy of Account and opportunity information in Routeware’s Salesforce CRM system. Actively engage with Routeware field sales representatives to produce the most competitive and accurate response to the client’s requirements.
  • Customer Sales Support: Overlay with the field representatives to handle all hardware replacement, license transfer and parts order for existing clients.
  • Comprehensive Customer care management: Work directly with the field reps and customers on customer satisfaction initiatives, including the deployment and follow up of the Net Promoter Score (NPS) surveys. Work with customer support representatives to review client usage data and make recommendations for improvements. Schedule key account reviews and work with the field sales rep and solution engineer to schedule client meetings.
  • Support Senior VP of Sales and marketing: assist the Senior VP with planning, presentations and customer engagements.

QUALIFICATIONS

  • Salesforce knowledge, with at least one year of experience using Salesforce, is required.
  • Microsoft Office products: Excel, PowerPoint, Word.
  • Project management and analytical skills. Ability to prioritize and manage multiple tasks simultaneously.
  • Previous experience working with RFP responses and knowledge of the RFP process with both private companies and municipalities. Experience with RFP project management software is a plus.
  • Must be able to communicate effectively and interface with both the field sales team and end-user clients.
  • Prior sales training and/or sales experience is a plus.
  • Solution-oriented and a problem-solver.
  • Working knowledge of the customer life cycle in B2B software, and an understanding of how Marketing, Sales, and Customer Support function together.
  • 4-year Bachelor’s degree preferred.

TRAVEL REQUIREMENTS

  • Occasional travel required

          (Only local candidates will be considered)

          Routeware is an Equal Opportunity Employer

MARKETING SPECIALIST

POSITION OVERVIEW

We are looking for a talented, organized, creative, and data-driven Marketing Specialist with knowledge of demand generation, campaign creation, and execution. The role will be responsible for supporting the marketing team with brand development, advancing our website and social media presence, and leading successful sales campaigns. Successful candidates excel at digging deep into new processes, building working relationships and have demonstrated the ability to get the right things done quickly and effectively.

RESPONSIBILITIES

 Assist with development and execution of integrated demand generation campaigns including email marketing, social media, SEM, webinars, events and content marketing to drive qualified pipeline

  • Manage aggressive campaign project timelines, ensuring that all activities occur as planned and that campaigns are executed on time, including scheduling, design, production and distribution
  • Website content creation and layout ensuring all written content is on-brand
  • Collaborate with internal teams to create landing pages and optimize user experience and conversion opportunities.
  • Coordinate with content manager on the scope and direction of content creation.
  • Proactively stay on top of digital marketing trends and news, so as to inform future growth strategies and opportunities.
  • Constantly monitor websites and propose enhancements to user interface and experience while setting a roadmap for their development
  • Act as the owner of our website performance, with a focus on user experience.
  • Create engaging copy, image and video content for digital, social media and web presence, while maintaining a strong online company voice

QUALIFICATIONS

 Bachelor’s degree in Marketing or related field or equivalent experience with results

  • Deep understanding of digital marketing and content creation.
  • Knowledgeable in marketing automation software such as Google Analytics, Groove, Mailchimp, etc. Experience in Salesforce is required
  • Proficiency in MS applications, InDesign, Photoshop, Acrobat, and a CRM Database
  • Proven experience delivering a variety of digital assets, including rich media online ads and micro sites.
  • UI/UX Design skills: create website wireframes, design mock-ups for custom pages is preferred
  • Understanding of SEO and web traffic metrics
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Self-directing and agile, with the ability to quickly pivot strategies, as needed.
  • Team player with superb collaboration and communication skills
  • Must be able to multi-task and work across business units effectively

EDUCATION

Bachelor’s degree preferred

(Only local candidates will be considered)

INSIDE SALES REPRESENTATIVE

POSITION OVERVIEW

Inside Sales Representatives must think strategically, possess sales techniques and utilize their interpersonal skills to the highest levels in order achieve results. Sales efforts are accomplished using phone, e-mail and product demos. This is a true hunter role and is expected to increase the adoption of our fleet enhancing software by cultivating new institutional clients, expanding our footprint within the existing customer base and the renewal of current clients. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects and closing sales. It’s a great job for an ambitious professional who has an interest in the software industry and can build relationships and provide outstanding customer service. You’ll multi-task, learn plenty and build your ability to drive sales and company growth.

RESPONSIBILITIES

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand customer needs and requirements
  • Close sales and achieve quotas
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with Business Development Reps to build pipeline and close deals
  • Perform effective online demos to prospects
  • Research competitive companies and offerings
  • Learn about prospective customer’s organization, culture and industry
  • Document all sales activity in Salesforce
  • Build strong, long-term relationships with clients and partners
  • Other duties as assigned

QUALIFICATIONS

  • Relevant experience of 3-4 years in selling software
  • Technically oriented and possess strong computer software skills
  • Demonstrated comfort in the art of cold-calling and relationship building
  • Must be self-motivated and able to work independently
  • Track record of over-achieving quota
  • Strong phone presence and experience dialing dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

LOCATION

  • Routeware headquarters: Portland, Oregon

          (Only local candidates will be considered)

          Routeware is an Equal Opportunity Employer

FIELD SERVICE TECHNICIAN

We’re looking for exceptionally motivated, energetic, and bright technicians who are not afraid to get their hands dirty. We want people who are customer focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general. Strong troubleshooting skills are a must in this position. The candidate will be a hard worker who pays attention to details while demonstrating outstanding communication skills.

RESPONSIBILITIES

  • Install computer and hardware components on various commercial vehicles
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide assistance to the technical support team
  • Assist in preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Processing return material authorizations (RMAs)
  • Other duties as assigned

QUALIFICATIONS

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy duty vehicles
  • Solid track record in high-quality electronics installations, including direct customer contact
  • Must have ability to travel nationwide as needed
  • High degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well in teams
  • Demonstrated ability to work with many different departments within a company

If you are interested in any of these exciting opportunities, please submit your cover letter and resume to HR@Routeware.com

The preceding position descriptions are intended only to describe the general nature and level of work to be performed by an incumbent employee. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.