{"id":8379,"date":"2020-04-30T22:59:19","date_gmt":"2020-05-01T05:59:19","guid":{"rendered":"https:\/\/routeware.com\/blog\/recollect-support-with-you-for-the-long-haul\/"},"modified":"2025-05-05T13:32:46","modified_gmt":"2025-05-05T20:32:46","slug":"recollect-support-with-you-for-the-long-haul","status":"publish","type":"post","link":"https:\/\/routeware.com\/en_gb\/blog\/recollect-support-with-you-for-the-long-haul\/","title":{"rendered":"ReCollect Support: With You For the Long Haul"},"content":{"rendered":"<p>My name is Candace and I manage our amazing Support and Data team who everyday demonstrate the values that first drew me to ReCollect.<\/p>\n<p>Three years ago, I joined ReCollect as the Data Technician. I was drawn to ReCollect\u2019s values: supporting customers, building delightful products, innovation, and bettering the planet. As a company, ReCollect is always striving to help humans live in harmony with the planet and provides organizations with waste management tools to achieve this goal. With over 15 years in the tech industry, I was excited to use the skills I\u2019d gained in technical support to build out ReCollect\u2019s data infrastructure and champion this mission. I didn\u2019t imagine then that I would one day be leading a group of people who work hard to exemplify these values for our customers.<\/p>\n<p>If you\u2019re considering expanding your waste management strategy to engage and inspire your residents and customers digitally, you can implement ReCollect\u2019s waste and recycling communications tools knowing our Support team is working with you to ensure success. Find out how we can work together to improve communications and promote your organization\u2019s strategy.<\/p>\n<h3><strong>Who Is The Support Team?<\/strong><\/h3>\n<p>Our Support and Data team work hand in hand with you from the minute you onboard, through to when you reach your goals.<\/p>\n<p>Whether you want to:<\/p>\n<ul>\n<li style=\"font-weight: 300;\">Reduce recycling contamination and wishcycling<\/li>\n<li style=\"font-weight: 300;\">Reduce call volumes and missed collections<\/li>\n<li style=\"font-weight: 300;\">Empower your end-users to self serve<\/li>\n<\/ul>\n<p>Our team is there to ensure success. With our support, your ReCollect tools will become a staple of your waste management strategy. Using your data and branding, we build your tools, making sure they meet all of your needs. We review and test each of your products, nothing but the best for our customers! Once the tools are ready for your end-users, we\u2019ll help you embed them onto your website and we\u2019ll release the mobile app. Using your data and deliverables, we deliver your end-users the pertinent information they need to know.<\/p>\n<ul>\n<li style=\"font-weight: 300;\">We love learning about your community\u2019s waste and recycling programs while we build your Waste Wizards and Games.<\/li>\n<li style=\"font-weight: 300;\">Looking at getting a mobile app? We\u2019ll walk you through the steps to create your developer accounts.<\/li>\n<li style=\"font-weight: 300;\">With an eye for detail, we make sure your tools align seamlessly with your existing brand.<\/li>\n<li style=\"font-weight: 300;\">We respond to questions your users may have about the web or mobile app, so you don\u2019t have to!<\/li>\n<li style=\"font-weight: 300;\">Creating calendars is easy with the help of our Data wizards.<\/li>\n<li style=\"font-weight: 300;\">We\u2019ll build and configure your web app, making sure it meets all of your needs.<\/li>\n<\/ul>\n<p>You don\u2019t have to have a background in tech to make these valuable tools available to your residents and customers, we\u2019ve got you covered!<\/p>\n<h3><strong>What Does Support Do?<\/strong><\/h3>\n<p>Whether it\u2019s helping you with your data or walking you through sending your first service alert, we\u2019re with you every step of the way. We have team members across North America who are available to help you 9:00 am &#8211; 5:00 pm, no matter what timezone you are in.<\/p>\n<p>Do you have a question about your new tool? We offer quick responses, and love working with our customers one-on-one using tools like Zoom and email, and supporting you with clear documentation about the product with ReCollect Academy.<\/p>\n<p>During emergencies, our team has become an integral part of our customers\u2019 communications strategies:<\/p>\n<ul>\n<li style=\"font-weight: 300;\">We can quickly work with you to send service alerts to your end-users about delays or cancellations. Say it\u2019s garbage day, but your trucks are buried under 4 feet of snow &#8211; we\u2019ll help you send an alert letting your residents and customers know that collection is going to be postponed.<\/li>\n<li style=\"font-weight: 300;\">A week before the snowstorm, you scheduled an outdoor drop-off event, the weather called for sun! We\u2019ll remove the event from your calendars.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>My name is Candace and I manage our amazing Support and Data team who everyday demonstrate the values that first drew me to ReCollect. Three years ago, I joined ReCollect as the Data Technician. I was drawn to ReCollect\u2019s values: supporting customers, building delightful products, innovation, and bettering the planet. As a company, ReCollect is [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4636,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","resourcetype-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/comments?post=8379"}],"version-history":[{"count":0,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8379\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media\/4636"}],"wp:attachment":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media?parent=8379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}