{"id":8160,"date":"2022-04-06T18:27:00","date_gmt":"2022-04-07T01:27:00","guid":{"rendered":"https:\/\/routeware.com\/blog\/the-city-of-cambridge-ma-customer-story\/"},"modified":"2025-05-23T15:08:08","modified_gmt":"2025-05-23T19:08:08","slug":"the-city-of-cambridge-ma-customer-story","status":"publish","type":"post","link":"https:\/\/routeware.com\/en_gb\/blog\/the-city-of-cambridge-ma-customer-story\/","title":{"rendered":"The City of Cambridge, MA: Customer Story"},"content":{"rendered":"<h3><b>Waste Disposal Bans: How Cambridge, MA Handles It All<\/b><\/h3>\n<p>Nestled just across the Charles River from Boston is Cambridge, Massachusetts, home to about 120,000 people, Harvard University, and an impressive, mandatory and free recycling program.<\/p>\n<p>There, <a href=\"https:\/\/www.cambridgema.gov\/services\/recycling\" target=\"_blank\" rel=\"noopener\">the city<\/a> offers weekly curbside collection services for trash, recycling and compost to residents and some small businesses, carefully aligning its programming with the state\u2019s\u00a0<a href=\"https:\/\/www.mass.gov\/guides\/massdep-waste-disposal-bans\" target=\"_blank\" rel=\"noopener\">Department of Environmental<\/a>\u00a0Protection waste disposal bans.<\/p>\n<p>To help carry out this work and effectively communicate with its community, Cambridge has adopted Routeware&#8217;s digital tools for solid waste and recycling communications within a web widget, including the <a href=\"https:\/\/routeware.com\/solutions\/customer-operations\/customer-education-outreach\/\" target=\"_blank\" rel=\"noopener\">Collection Calendar<\/a> for the curbside collection and street-cleaning schedules; the <a href=\"https:\/\/routeware.com\/solutions\/customer-operations\/customer-education-outreach\/\" target=\"_blank\" rel=\"noopener\">Waste Wizard<\/a>, called \u201cGet Rid of it Right\u201d in Cambridge; the <a href=\"https:\/\/routeware.com\/solutions\/customer-operations\/self-service-tools\/\" target=\"_blank\" rel=\"noopener\">Special Collection tool<\/a> for mattress and textile collection; and the <a href=\"https:\/\/routeware.com\/solutions\/customer-operations\/customer-education-outreach\/\" target=\"_blank\" rel=\"noopener\">Waste Sorting Game<\/a>.<\/p>\n<p>But not only do these tools allow the city to connect with its community about its everyday services, they\u2019ve also allowed Cambridge to comply with waste bans \u2014 well in advance of the dates they take effect.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nestled just across the Charles River from Boston is Cambridge, Massachusetts, home to about 120,000 people, Harvard University, and an impressive, mandatory and free recycling program.<\/p>","protected":false},"author":3,"featured_media":3238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","resourcetype-blog","aud-government","loc-north-america","sol-customer-operations"],"acf":[],"_links":{"self":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/comments?post=8160"}],"version-history":[{"count":0,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8160\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media\/3238"}],"wp:attachment":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media?parent=8160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}