Private haulers<\/a> and municipalities<\/a> face an endless torrent of inquiries\u2014mostly phone-based\u2014because when people want to request service in waste management, there\u2019s a lack of easy-to-use online or mobile-based tools.<\/p>\n This results in a lot of back-and-forth communication to ensure that the information collected aligns with available resources to deliver the desired service. Phone calls and emails create work for customer service representatives who can only respond during business hours and must often do manual data entry. Making it possible to sign up for service is one thing, but what happens next?<\/p>\n What happens when your new customer wants to add a cart for optional recycling? Or their family is expanding and they need a bigger cart? A repair for a broken cart? Over the lifetime of your average customer, most of the interactions are likely to happen after they\u2019ve signed up with you, putting the onus of answering all these requests on your customer service team.<\/p>\n And for municipalities that are faced with implementing new rules, striving to reach state goals, or struggling to reach the needs of a rapidly growing population, how do we scale in a way that is sustainable and yet allows us to keep within the limits of budget?<\/p>\n In the worst case, people simply give up and either choose to do business with someone else, or even make poor choices about waste disposal.<\/p>\n Now with Routeware\u2019s Waste Management Service Request<\/strong> capabilities, municipalities and haulers can more efficiently and effectively serve residential customers wherever (mobile or web) and whenever is most convenient for them.<\/p>\n