{"id":8071,"date":"2022-05-24T21:06:20","date_gmt":"2022-05-25T04:06:20","guid":{"rendered":"https:\/\/routeware.com\/blog\/recollector-spotlight-jenica-nelson-customer-education-manager\/"},"modified":"2025-05-23T14:37:30","modified_gmt":"2025-05-23T18:37:30","slug":"recollector-spotlight-jenica-nelson-customer-education-manager","status":"publish","type":"post","link":"https:\/\/routeware.com\/en_gb\/blog\/recollector-spotlight-jenica-nelson-customer-education-manager\/","title":{"rendered":"ReCollector Spotlight: Jenica Nelson, Customer Education Manager"},"content":{"rendered":"

Jenica Nelson Is at the Top of Her Class<\/strong><\/h3>\n

As Customer Education Manager, Jenica doesn\u2019t have time to put her pants on one leg at a time. Instead, she hops in and gets right to work, creating webinars, newsletters and self-help resources on ReCollect\u2019s customer communications and knowledge base, The Academy.<\/p>\n

An Environmental Studies graduate from the University of Tennessee in 2011, Jenica always knew she wanted to work in the recycling industry that educated others about sustainable practices. While living in Kansas, she worked her way up the industry, eventually landing a role as a Waste & Recycling Specialist for a municipality. While working there, she purchased and onboarded ReCollect\u2019s software. When she saw they were hiring<\/a> for a Customer Success manager (CSM), she decided to throw her name into the hat. It paid off and in 2018, she was hired as ReCollect\u2019s new CSM.<\/p>\n

The job was everything she wanted. Not only was Jenica fulfilling her goals of working in the industry she wanted, but she soon discovered a healthier work-life balance, including the opportunity to work remotely. During this time, she took initiative of leading numerous tasks outside of her role, which led to a promotion to her current position as Customer Education Manager.<\/p>\n

Using her past experience working for a municipal solid waste office has helped Jenica provide the best level of support to ReCollect\u2019s customers.<\/p>\n

\u201cHaving been a ReCollect customer myself, I have a very customer-centric approach,\u201d she says. \u201cI try to use language and visuals that can be interpreted by all audiences, regardless of their tech-savviness.\u201d<\/p>\n

Jenica\u2019s desire to always provide the highest level of education for customers extends to everything she does. \u201cMost recently, I curated a 2022 Webinar Series for our customers,\u201d she says proudly. \u201cWe\u2019ve got a mix of Ask Me Anything and Town Hall style webinars that will bring in others from the team that I don\u2019t get to interact with as often, so that\u2019s exciting.\u201d<\/p>\n

It\u2019s no surprise then that offering support to her customers is what she enjoys most about her job\u2014whether that\u2019s sharing a resource on The Academy, or providing networking opportunities for customers to share their experiences. But it\u2019s not just the customers who continue to learn each day.<\/p>\n

\u201cHonestly, learning from our customers has broadened my awareness of how varied waste management and diversion programs can be,\u201d she admits. \u201cThe customers have been my biggest teachers.\u201d<\/p>\n

Jenica also really appreciates how ReCollect has allowed her to get to know people from all over North America. \u201cI feel so connected to my co-workers, despite rarely seeing them in person,\u201d she says. \u201cThere are opportunities for collaboration that bring you closer together.”<\/p>\n

But most of all, this avid recycler and composter who opts for glass over plastic, buying in bulk, and bringing her own containers for take-out, says ReCollect has really expanded the knowledge<\/a> on the various ways communities shape their diversion programs and offer recycling.<\/p>\n

\u201cThe creative ways they make that happen resonates with the creativity I get to do in my role every day. And that means a lot to me.\u201d<\/p>\n

6 Fast Facts About Jenica<\/strong><\/h3>\n

What is Jenica listening to?<\/strong> I\u2019m a sucker for dancy, electronic music<\/a> because it can easily turn my mood right around.<\/p>\n

What is Jenica doing in her free time?<\/strong> I like to take my dog Luna to the dog park, or give some love to my plotted plants. A quick power nap is always welcome, too.<\/p>\n

If you were a hot sauce, what level would you rate yourself and why?<\/strong>\u00a0I\u2019d like to think I have a high tolerance for spice, but 4\/10 is probably more realistic.<\/p>\n

If you could have one superpower, what would it be?<\/strong> Does becoming a morning person count? I\u2019d love any recommendations for that! (Editor’s note: \u2615\ufe0f)<\/p>\n

People on planet earth should:<\/strong> Decrease their fast fashion consumption.<\/p>\n

The world could do without:\u00a0<\/strong>More stuff = more waste.<\/p>","protected":false},"excerpt":{"rendered":"

As Customer Education Manager, Jenica doesn\u2019t have time to put her pants on one leg at a time. Instead, she hops in and gets right to work.<\/p>","protected":false},"author":3,"featured_media":3081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","resourcetype-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/comments?post=8071"}],"version-history":[{"count":0,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8071\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media\/3081"}],"wp:attachment":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media?parent=8071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}