{"id":8064,"date":"2021-10-13T21:13:55","date_gmt":"2021-10-14T04:13:55","guid":{"rendered":"https:\/\/routeware.com\/blog\/recollector-spotlight-kelly-millman\/"},"modified":"2025-05-05T10:48:36","modified_gmt":"2025-05-05T17:48:36","slug":"recollector-spotlight-kelly-millman","status":"publish","type":"post","link":"https:\/\/routeware.com\/en_gb\/blog\/recollector-spotlight-kelly-millman\/","title":{"rendered":"ReCollector Spotlight: Kelly Millman,  Manager &#8211; Customer Success"},"content":{"rendered":"<h3><b>Solid waste or recycling problems? Challenge accepted.<\/b><\/h3>\n<p>ReCollect&#8217;s Manager of Customer Success, Kelly Millman, has dedicated her life to the environment. Behind the scenes at ReCollect, she plays an integral role on our team, working with the Customer Success Team and ensuring that the communities we serve are getting the most out of their <a href=\"https:\/\/recollect.net\/products\/\" rel=\"noopener\">digital tools<\/a>.<\/p>\n<p>She meets with a variety of communities every day, and learns about their goals to reduce contamination, improve operations, and better engage their residents. Then, she creates plans specifically tailored to their needs to help them leverage and promote their tools to find success.<\/p>\n<p>Kelly is from Cape Breton Island, Nova Scotia, which she says has encouraged her passion for environmental stewardship. \u201cCape Bretoners are known for being resourceful, community-focused, and having a love for their environment. I feel lucky to have been raised in such a beautiful and impactful place,\u201d Kelly says.<\/p>\n<p>\u201cThat foundation has driven me to seek an education and career where I can be part of a network that is solving waste issues and making a difference.\u201d<\/p>\n<p>After Kelly completed her post-grad work in environmental management, she was ready to tap into all that she had learned, roll up her sleeves, and get to work. But first, she had to figure out the best place to do that. She started in environmental planning, and then accepted a waste management intern position with the Niagara Region.<\/p>\n<p>\u201cThe internship was pivotal for me,\u201d she says. \u201cWho knew the waste industry offered such a quick-paced and strategic environment?\u201d<\/p>\n<p>When the internship came to an end, she tried on a few more hats in the industry, dipping her toes in data and technology, before moving to private waste management. Then, she discovered the innovative work ReCollect was bringing to the table of the waste industry.<\/p>\n<p>\u201cI knew it was the perfect fit,\u201d she says.<\/p>\n<p>By this point in her career, Kelly had become quite familiar with the communication challenges the waste industry faced, and she felt like digital communication solutions could make a real and lasting impact.<\/p>\n<p>\u201cIt\u2019s exciting to be part of an innovative and creative workplace,\u201d she says.<\/p>\n<p>Kelly is passionate about supporting the work ReCollect customers put in to reduce waste and create a sustainable future, and she enjoys helping them meet their goals. \u201cI get to work with government and waste haulers every day, helping (them) solve program and operational challenges.\u201d<\/p>\n<p>The problem-solving aspect of her job is especially enjoyable, she says. \u201cI love to be challenged,\u201d she adds. \u201cProblem-solving gives me a great sense of fulfillment.\u201d<\/p>\n<p>Kelly also enjoys the opportunity to learn from passionate, like-minded people hailing from all over North America and the U.K. \u201cMany of our customers are industry leaders, and I love to learn about the latest trends, challenges, and opportunities from them,\u201d she says.<\/p>\n<p>When she isn\u2019t at work, Kelly can be found hanging out with her dog, Eddi, her partner in crime. Five years ago, she bet her husband that if the Toronto Blue Jays won the wild card game, she could get a puppy. Edwin Encarnacion\u2019s walk-off home run in the 11th inning, followed by the crowd\u2019s chanting of \u201cEddie, Eddie,\u201d sealed the deal. Kelly adopted Eddi the following week.<\/p>\n<p>She also enjoys exploring everything the outdoors has to offer \u2014 namely, hiking and camping in the summer, and snowmobiling in the winter.<\/p>\n<p>&#8220;At the end of the day, I\u2019m grateful to work alongside the ReCollect team and community on a mission to make our world a more sustainable place!&#8221;<\/p>\n<h3><strong>4 Fast Facts about Kelly:<\/strong><\/h3>\n<h4><strong>If you were hot sauce, what level would you rate yourself from a 1-10, and why?<\/strong><\/h4>\n<p>\u201cAn 8 \u2014 but the sneaky, spicy kind of hot sauce, where at first you think, \u201cOh this is just sweet!\u201d But a few minutes later, you realize it\u2019s more than proficient.\u201d<\/p>\n<h4><strong>What gets you through a hard day?<\/strong><\/h4>\n<p>\u201cA walk! I create some of my best work if I take a moment for reflection, especially when faced with a challenged.\u201d<\/p>\n<h4><strong>People on Planet Earth should<\/strong>:<\/h4>\n<p>\u201cTry to be mindful of the long-term impact their daily actions have. Sustainability relies heavily on behavior change, but many people remain unaware of their footprint.\u201d<\/p>\n<h4><strong>The world could do without<\/strong>:<\/h4>\n<p>\u201cSingle-use plastics!\u201d<\/p>","protected":false},"excerpt":{"rendered":"<p>ReCollect Customer Success Manager Kelly Millman has dedicated her life to the environment. Behind the scenes at ReCollect, she plays an integral role on our team, working with the Customer Success Team and ensuring that the communities we serve are getting the most out of their digital tools.<\/p>","protected":false},"author":3,"featured_media":3070,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","resourcetype-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/comments?post=8064"}],"version-history":[{"count":0,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/posts\/8064\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media\/3070"}],"wp:attachment":[{"href":"https:\/\/routeware.com\/en_gb\/wp-json\/wp\/v2\/media?parent=8064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}